So firstly we're talking about a *23 year old*, I.e. an *adult* - she knew what commitment she was making - so the question is, is it the responsibility of a sales team to ensure that someone can afford a product. In my view - hell no. If you follow the logic that we should enforce an income / affordability checks before a purchase - where does that end? We pay things like car insurance (optionally) or even phone contracts via credit - do we really think that we should have an affordability survey before taking out a phone contract (if they made me do that I'd walk about of the place lol)? What about non finance purchases - do I want the check out person at Sainsburys asking me if I can afford the 'Taste the difference' pie in my trolley - "sorry sir I need to see your p60 before you can munch on my pie!"?!
Too many times at the moment do I see ignorance being used as an excuse for making a stupid decision. As others have said the route of so much of this is because lots of us want to have a standard of living we can't afford so we lean on credit - then at some point that house made of straw falls down and a personal is left complaining to the BBC.. :/
What frustrates me even know is people trying to act like credit is the most confusing thing ever. It's not. I'm sure this young lady got a VERY clear document we needed so sign saying that she'd need to pay £300 for the next 5 years. No ifs, no buts, the only questions she had to answer is 'Can I afford £300 a month for the next 5 years'?....
EDIT: I did want to say though, I think that credit is useful thing, and this forum seems to have a mindset from the 70's in terms of credit use.... CREDIT CAN BE A GOOD THING!