Career Change Advice (Also question at the bottom for Spie)

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Hey guys

I've seen plenty of threads on here where great advice has been given about changes in careers and CV related issues, now I need some myself

I made a thread months ago about my job in the games industry and how pleased I was to get it etc, but after many months and many serious thinking sessions, I've decided on a career change

It just isnt for me, I think the problem is, I enjoy playing games greatly and have since I was about 5, and I enjoy programming, but as wierd as this sounds, I dont enjoy programming games. I think its something that should stay as a hobby of mine, a hobby I love so much, but as much as I thought it would be, its just not a career path that I enjoy and want to do anymore

So I've decided to go into IT Support/Tech Support, again I suppose its a hobby as I do build/maintain PCs in my spare time, and I do a lot of problem fixing regarding to the software side. But the difference is, I do a lot of PC repair/troubleshooting for friends and then their friends when they tell them about me, and I really enjoy doing it.
Infact, say I go there just to do a bit of virus removal, I'll spend much more time than I should cleaning up the rest of their stuff, tweaking stuff (with their permission of course) and just getting their PC how it should be running. Or say I'm going to clean their PC out as its clogged with dust, rather than just do that, I'll do some serious cable tidying, and any other little jobs I can find to help them out.

I realise a lot of the stuff I mentioned I wouldnt be doing in a typical support role, but even other things such as setting up networks, remote desktop stuff with friends when they get problems (LogMeIn - great little program, advise anyone who uses Remote software to check it out). And OS installations, even things like this I enjoy massively. Geek? Yes :D

And people have always commented while watching me how I just always seem to be smiling when doing it, I just really enjoy it so much even when people get me round at the last minute to do it. I dont charge either so its not the financial side that keeps me doing it

So I'd love to do this for a living, but, and this is where you guys come in. I really dont have a clue what to put on a CV regarding this area, my current CV is very programming/development orientated so really isnt much good. So was wondering if anyone working in this area could share their CV's with me or offer advice

Also, wheres the best entry place to start in a career like this? Telephone helpdesk jobs? I've applied for a few tech support roles as well but think the lack of any experience in a role previously might put me in a disadvantage. So again anyone working in ths area, where did you start and how long did it take to progress

Finally, and this is FAO Spie, that System builder job, is there any potential for promotion/bigger roles in that job down the line, if so, I might apply as I must admit, working for a company I spend a lot of money at doing a job I love sounds ideal

Sorry for the epic post guys, just need your advice

Many many thanks
 
Sorry for the delay

I've just finished my degree in Computer Science which I got a first in, then just 3 A Levels in Information Technology, Business Studies and Media Studies (B, C, B)
 
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