City Fibre

My contract runs out in August with Home Telecom so looking for a new ISP was looking at Toob cos it was only £25. Just noticed they've put the prices up to £29 and they now offer 2.3Gbps for £40 but they have now changed their price structure and putting prices up every April.

Looks like I have to look for another provider.

Connexin look ok for the price anyone been with this company? (I won't be staying after 24months)

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I mentioned similar in the Ubiquiti thread post migration (January) to Zen, I have a Nokia ONT too. In my case they fobbed it off repeatedly, and as download was fine, I confess I didn’t push it as other things took priority, until I had an outage. At which point after a day of messing about, they finally handed it back to CF who fixed it overnight. Two engineers still turned up on Monday despite Zen assuring me they wouldn’t.
 
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Lord Alibaski said:
My contract runs out in August with Home Telecom so looking for a new ISP was looking at Toob cos it was only £25. Just noticed they've put the prices up to £29 and they now offer 2.3Gbps for £40 but they have now changed their price structure and putting prices up every April.

Looks like I have to look for another provider.

Connexin look ok for the price anyone been with this company? (I won't be staying after 24months)

Screenshot-2026-04-24-152235.png
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thats a great price... paying £55 for the same speeds
 
I emailed IDNet again earlier and linked the Reddit thread and asked them to pass it on to CityFibre for investigation regarding the Nokia ONT issue, didn’t receive a reply.

My upload this evening has increased to 900Mb, still no where near what I should be getting but obviously much better than the 370Mb I’ve been stuck at for over a month, probably a coincidence though.
 
Can I just add, is was us at Aquiss who brought attention about the Nokia ONT speed issue to CityFibre and their NOC team (and it took far too long for them to believe us).

We have had Nokia engineers directly on site of a number of customers, who have determined it's linked to profiles between Nokia and CityFibre systems. At present CityFibre/Nokia have having to create a manual profile to override things, which brings full speeds back. It's very long winded currently.

The problem is being actively worked on, but I have to be honest, the CityFibre side does seem somewhat clueless, but NOC are aware, it just has to get through support desks.
 
CliffyG said:
My internet connection has been great through IDNet but the quality of install is shocking, they decided to channel down the middle of the path in a haphazard line and did an awful job filling it in. I didn't get round to reporting it until this happened recently:

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So I rang them then followed up by emailing the pictures. They came out to fix it a few days later and this is what it looked like just after:

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Logged another ticket on the 18th about this and was told it was 10 working days to fix. This is the state of it today:

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Am really concerned I'm going to lose internet.
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That is absolutely shocking
 
aquiss said:
Can I just add, is was us at Aquiss who brought attention about the Nokia ONT speed issue to CityFibre and their NOC team (and it took far too long for them to believe us).

We have had Nokia engineers directly on site of a number of customers, who have determined it's linked to profiles between Nokia and CityFibre systems. At present CityFibre/Nokia have having to create a manual profile to override things, which brings full speeds back. It's very long winded currently.

The problem is being actively worked on, but I have to be honest, the CityFibre side does seem somewhat clueless, but NOC are aware, it just has to get through support desks.
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Thanks for the good work, part of the reason I've already got a switch to yourselves booked in for August. It's just odd how it was working perfectly for 15 months for me then suddenly in early March the problem started happening, so surely profiles used to be fine, wonder what broke it.
 
Broken Hope said:
I emailed IDNet again earlier and linked the Reddit thread and asked them to pass it on to CityFibre for investigation regarding the Nokia ONT issue, didn’t receive a reply.

My upload this evening has increased to 900Mb, still no where near what I should be getting but obviously much better than the 370Mb I’ve been stuck at for over a month, probably a coincidence though.
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My experience with IDNet is similar - though I only have one connection with them so it's a small sample size. They seem more than competent at running a network, they respond quickly to support queries, but they do seem to have a "can't do that" attitude by default which is irritating. Their 'critical care' service tops out at 1Gbps and they insist that CityFibre don't offer the faster speeds with the next-day fix target, but they do. It's probably something whoever they buy from upstream don't offer but they've not pushed back on to try and get the products out to people. I tried to get a /29 of IPv4 from them over a year ago, completed all the forms and they said they had no addresses available but would let me know when they did, and I heard nothing back. I doubt they've been in a position where they've added no IP address ranges in a year, so their system for tracking an open sales enquiry either doesn't exist or doesn't work. I ended up going with A&As L2TP service for a bit and then getting an Aquiss connection installed next door and using both services.

I emailed IDNet about the Openreach near-net trial and the attitude is "it's a small number of orders being allocated out to CPs, we probably won't get a slot, sorry about that" instead of being up for the challenge. It's a shame really because the smaller providers should be agile and offering something you can't get from going to TalkTalk Business or Sky or whoever.
 
All I got with IDNet regarding my upload issues is them trying to blame my equipment or them telling me upload speeds aren’t guaranteed which I get but if you’re paying for 2500 and you’re getting 370 and it’s capped at that speed then there is clearly something wrong.

They did eventually offer an engineer with the attitude that there would be a very high chance of me having to pay a no fault fee, again suggesting it was my fault.
 
They finally replied to my email and as I thought they are apparently unaware and are also being unhelpful.

We haven't been made aware of any general known issues. We can have suppliers investigate but they will usually send an engineer out to the property which can result in charges being raised where the engineer is unable to find a fault with the service. We would recommend running multiple speed tests at different times of the day to illustrate the issue and perhaps testing with an alternate router and cables in place to eliminate any possible local hardware issues causing the fault.
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I’ve told them sending an engineer would be unhelpful but they insist CityFibre would require an engineer visit.

I’ll have to hope CityFibre sort it in the short term and wait for my switch to Aquiss in August.
 
It's an issue that could be solved by them emailing their CityFibre account manager to ask the question but for whatever reason they won't do it.
 
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I've found IDNet's customer service a bit lacking in my dealings with the exposed cables. I've tried to ring them on a couple of different days and on both I got disconnected with no warning while waiting multiple times, I actually gave up trying on 1 of them.
 
Caged said:
It's an issue that could be solved by them emailing their CityFibre account manager to ask the question but for whatever reason they won't do it.
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They claim they have and they know nothing about it either.

I have asked our CityFibre account manager and they too are also not aware of any known issues. I have asked them to contact their NOC team so will see what he comes back with.
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The Nokia issue is being handled by Dom Jones and Adam Wilson (CityFibre NOC) and being pushed via Donna Hynes (CityFibre Escalation Team).

Account managers are very much aware of it and linked to the Bandwidth Profile being baked into Nokia ONTs.

If they need something to look at, quote parent reference of INC0388363

PS: You didn't hear any of this from me ;)
 
Lord Alibaski said:
My contract runs out in August with Home Telecom so looking for a new ISP was looking at Toob cos it was only £25. Just noticed they've put the prices up to £29 and they now offer 2.3Gbps for £40 but they have now changed their price structure and putting prices up every April.

Looks like I have to look for another provider.

Connexin look ok for the price anyone been with this company? (I won't be staying after 24months)

Screenshot-2026-04-24-152235.png
Click to expand...

THey kitted out hull then sold the infrastructure to CityFibre.

Fair few customers in Hull and East Yorkshire. Have a look around Twitter/Facebook etc for feedback
 
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