Associate
- Joined
- 8 Nov 2009
- Posts
- 196
I purchased MW2 recently after scrimping together what little money I could to buy it. Like a puppy to its owner I stalked the letter box for three days waiting for the game to arrive and then *pop* It Arrives!!! 
Game installed fine and the single player ran beautifully, went to play multiplayer with my clan mates and... problems.
the spash screen shows up, the screen goes black, I get the windows 7 wait circle and thats it. nothing else. the process has to be terminated manually.
So after trying all that I know, off to activision I go. I called them and we went through some things (most of which I had already tried) but i followed there guys step by step and posted up the results to my open error log on activision site,
the problem is that the basics have been covered and my DXdiag rep checks out. so it gets passed to another rep, who then dutifully repeats all the bloody work of the previous guy because he cant be arsed to read the full report.
Also it needs to be noted that their us call centre is 24hours a day 5 days a week but once you get to 5pm gmt, thats it, the line WILL disconnect you and your only option then is to call using the US number rather than the UK line that routes you through.
on there website they claim to reply to an e-mail within 4 business hours or within 12 hours during evenings and weekends,
its been a day and im still waiting, much as i was afer my last update, and the one before that.
totally useless sons of b******.
since that, now i am in the later longer single player missions, that now crashes out too. whilst the game works great for many others, for me its proving to be a buggy worthless stressful piece of crap.
im just totally ****ed off.
here are the details, they start from the bottom up on there system.
Customer 11/20/2009 10:24 AM
Update: Disabled UAC in win7. no joy.
Customer 11/20/2009 10:18 AM
also as stated on here, the game was not purchased from steam, it is a factory sealed hard copy from Amazon.
Customer 11/20/2009 10:17 AM
Verification of both has already been done several times. since the reinstall, it all checks out 100%
Response (Gary Washington) 11/20/2009 08:52 AM
Hello,
You can verify the integrity of the game files in the Steam client. In the Steam client right-click on the game and select properties. Click on the local files tab and click the "Verify integrity of game cache" button. You will need to do this for the single player and multiplayer game executables.
If that does not work you can try to delete the game content and re-download it from Steam. In the Steam client right-click on the game and select "Delete Local Content". Once you have deleted the content you will need to re-download the content through the Steam client. You will need to do this for the single player and multiplayer game executables.
Thank you for contacting Activision Support...
Customer 11/20/2009 08:38 AM
Hi there, I`m afraid these links dont correspond to the problem I am having and are regarding graphical lag experienced by some ATi users, lag the may have but there game does at least start up
. I have however tried both solutions but to no effect.
Response (Gary Washington) 11/20/2009 08:06 AM
Take a look at the following threads:
Steampowered Forum:
http://forums.steampowered.com/forums/showthread.php?t=1022219&page=4
AMD Forum:
http://forums.amd.com/game/messageview.cfm?catid=227&threadid=121845&enterthread=y
Thank you for contacting Activision Support...
Response (Armond Goodin) 11/20/2009 01:57 AM
Try running multiplayer. Go to the task manager and find it in the process tab.
Right Click on it and go to Set Affinity. Uncheck CPU 2 and CPU 3 then select OK and run the game.
Customer 11/20/2009 01:38 AM
Hi,
With regards to the two active sound cards, one of them was pulled from my stsem during the conversation with the original support guy, Im afraid it slipped my mind to document it here. although the better card, the creative card is no longer present.
with regards to the MSconfig procedure, that's one I was asked to do originally, the request from Mr Goodin is documented here as is the result, however on the off chance I repeated this as per your instructions moments ago, I am in a system now with all third party services shut off. But still no multi player launch im afraid
Response (Edward Keeley) 11/20/2009 01:13 AM
Hello & Thank you for contacting Activision!
You have 2 active sound cards. You should disable one of them.
1. Go to the start menu and right click on Computer and select properties.
2. Click on the device manager link on the left.
3. In the device manager go down to Sound, Video, and Game controllers and click the plus sign next to it.
4. Look for any device that you wish to disable.
5. Right-click on this device and select disable. This device should now be disabled.
If you decide to keep the SoundBlaster, you need to update its driver: http://support.creative.com/Product...RSET=prodfaq:PRODFAQ_4915,VARSET=CategoryID:1
You should shut down all background programs.
1) Click the start button
2) Choose run
3) Type MSCONFIG in the run window and click ok
4) In the service tab make sure the 'Hide all Microsoft Services' is checked
5) Then click on the disable all this will turn off all the background applications
6) Click the startup tab and click disable all, Click the apply button and then ok
To turn your background applications back on hit enable all button and restart your system
Customer 11/19/2009 10:26 PM
Now that I am in the longer missions, the single player mode has become unplayable due to crashing. I am uploading the fault reports with this message.
Customer 11/19/2009 08:43 PM
just a quick note to say all files now verify 100% since re install, but still no multiplayer
iwmp4.exe starts up, COD MW2 multi player logo shows, screen turns black, windows 7 wait circle appears, and thats as far as it gets, on bringing up the task manager I note it is using 25% of all four cores and around 40mb of system memory.
I am now officially out of ideas.
Customer 11/19/2009 06:23 PM
as per your instructions and the instructions of the gentleman I spoke to earlier, I verified the install files and 1 file fails, I am told it will be downloaded later.
I un installed, rebooted and reinstalled the game from the DVD`s (bought direct from Amazon itself, new and sealed) it still fails on 1 file. This does not seem to effect the core game though as single player runs beautifully.
Next I updated the sound drivers from the link you provided, my video drivers are up to date having updated the whole package last night from AMD. rebooted, still nothing.
next, punkbuster has no listings in my msconfig/services tab however bunk buster A is running in my task manager, it is also listed and active on my services.msc but no mention of pb B. I went to even balance to try to re download punk buster but they currently have no listing for COD MW2.
Being an I.T. technician I have to say advising people to disable all their start-up options to get a game running gives me cause for concern given activision is basically advising people to shut down AV packages, firewalls, anti malware and such and many of them without technical knowledge may end up running in an exposed state for some time.
I did however try this myself just in case but to no avail I am afraid.
next I went to http://www.yougetsignal.com/tools/open-ports/ as advised and tested all the ports mentioned. They all show closed, thinking I may have found the issue I pulled my router and direct connected to the cable modem, but still closed.
Finding this odd I had four of my clan mates run the same test, three are on cable, one is on Now l. two are directly connected to cable modems, the others have routers. They all had exactly the same results, all ports closed. yet their game runs fine... ?
As for uploading my dxdiag, Well I am a bit confused as Ive already uploaded my DXdiag to this question, but I will upload it again.
beyond that I don't really know what else to tell you as I'm at a loss...
Thanks for your time so far.
Response (Armond Goodin) 11/19/2009 06:02 AM
Thank you for contacting Activision technical support.
Go into the Steam Application.
Go to the My Games tab.
Find Call of Duty Modern Warfare 2 and right click on it.
Select properties and a new window will show up.
Select the Local Files tab.
Select Verify Integrity of Game Cache.
Sound Card Update to 11/2/09
http://www.realtek.com.tw/downloads/
Display driver update for ATI 4800 11/17/09
http://game.amd.com/us-en/drivers_catalyst.aspx?p=win7/windows-7-64bit
Follow these steps to close and shut down any background applications.
1) You can do this by clicking on the Start menu, then Run... Next, type "msconfig" into the Open tab and click Ok.
On Vista, hold down the Windows button and press "R".
2) Click on the Startup tab and then click the "Disable All" option.
3) Next, click on the Services tab. On this tab you will see the "Hide All Microsoft Services" option. Check the box
next to this option. Look for PnkBstrA and PnkBstrB and make sure they are checked.*
4) Then, you can disable each application at a time to see which is causing the problem.
a.) I recommend disabling all of the Startup programs and disabling all services (except for Microsoft Services) for any clean boot.
5) Restart the computer and launch the game.
(If the game now works, either you have to many programs running in the background, or one of your applications prevents you from playing the game)
(To restore your settings, go back to the Startup and Services Tabs and select Enable All. )
*(PnkBstrA and PnkBstrB - If you do not have these and you are playing a single player game, do not worry about them)
Please test the ports at this site on your browser.
http://www.yougetsignal.com/tools/open-ports/
Dedicated or Listen Servers
TCP 27015 (SRCDS Rcon port)
In addition to the required ports for Steam, Modern Warfare 2 requires the following ports for multiplayer:
UDP 1500 (outbound)
UDP 3005 (outbound)
UDP 3101 (outbound)
UDP 28960
These ports are for your Steam Client and you will always want to make sure they are open.
Steam Client
UDP 27000 to 27015 inclusive (Game client traffic)
UDP 27015 to 27030 inclusive (Typically Matchmaking and HLTV)
TCP 27014 to 27050 inclusive (Steam downloads)
Customer 11/19/2009 05:38 AM
DXdiag
Auto-Response 11/19/2009 05:32 AM
An account has recently been created for you on the Activision Support Site because you contacted our support phone number for assistance.
You'll need to create a password for this account before you can update it through our support site. To get this process started please click on the following link:
https://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/acct_assistance.php
If the above link is not click-able please copy and paste the link into your web browser.
Once there put this email address into the "Username" field under "Reset Your Password". An email will be sent to you with a new link that allows you to setup the password for your account.
Response (Armond Goodin) 11/19/2009 05:32 AM
Thank you for contacting Activision technical support.
We are going to have to look at your direct X information in order to figure this problem out. Please do the following:
1) Click on the Start button > Run. (Vista - Hold the Windows button and press R)
2) In the box type: dxdiag
3) Click the OK button.
4) DirectX Diagnostic Tool will open, click the Save All Information button at the bottom.
5) Save the dxdiag.txt file to your desktop. NOTE: Skip to step 9 if you are already logged in to your Activision account
6) Login to your account at http://activision.custhelp.com. (your login is your e-mail address, the password is blank. If your password doesn't work, please reset it using password assistance))
7) Click My Stuff and then click Questions.
8) Find your current incident and click on it under the Subject column.
9) Click Update Question.
10) Under "Attach Additional Documents to Question" you will see a Browse button. Click that and browse your computer for the Dxdiag on your desktop. When you locate the file, double click on it.
11) Once the file appears as attached, you can now enter any additional information about your Incident in the "Results and/or Additional Information" field.
12) Click "Submit Update to Question" to send the Dxdiag
Game installed fine and the single player ran beautifully, went to play multiplayer with my clan mates and... problems.
the spash screen shows up, the screen goes black, I get the windows 7 wait circle and thats it. nothing else. the process has to be terminated manually.
So after trying all that I know, off to activision I go. I called them and we went through some things (most of which I had already tried) but i followed there guys step by step and posted up the results to my open error log on activision site,
the problem is that the basics have been covered and my DXdiag rep checks out. so it gets passed to another rep, who then dutifully repeats all the bloody work of the previous guy because he cant be arsed to read the full report.
Also it needs to be noted that their us call centre is 24hours a day 5 days a week but once you get to 5pm gmt, thats it, the line WILL disconnect you and your only option then is to call using the US number rather than the UK line that routes you through.
on there website they claim to reply to an e-mail within 4 business hours or within 12 hours during evenings and weekends,
its been a day and im still waiting, much as i was afer my last update, and the one before that.
totally useless sons of b******.
since that, now i am in the later longer single player missions, that now crashes out too. whilst the game works great for many others, for me its proving to be a buggy worthless stressful piece of crap.
im just totally ****ed off.
here are the details, they start from the bottom up on there system.
Customer 11/20/2009 10:24 AM
Update: Disabled UAC in win7. no joy.
Customer 11/20/2009 10:18 AM
also as stated on here, the game was not purchased from steam, it is a factory sealed hard copy from Amazon.
Customer 11/20/2009 10:17 AM
Verification of both has already been done several times. since the reinstall, it all checks out 100%
Response (Gary Washington) 11/20/2009 08:52 AM
Hello,
You can verify the integrity of the game files in the Steam client. In the Steam client right-click on the game and select properties. Click on the local files tab and click the "Verify integrity of game cache" button. You will need to do this for the single player and multiplayer game executables.
If that does not work you can try to delete the game content and re-download it from Steam. In the Steam client right-click on the game and select "Delete Local Content". Once you have deleted the content you will need to re-download the content through the Steam client. You will need to do this for the single player and multiplayer game executables.
Thank you for contacting Activision Support...
Customer 11/20/2009 08:38 AM
Hi there, I`m afraid these links dont correspond to the problem I am having and are regarding graphical lag experienced by some ATi users, lag the may have but there game does at least start up
. I have however tried both solutions but to no effect.Response (Gary Washington) 11/20/2009 08:06 AM
Take a look at the following threads:
Steampowered Forum:
http://forums.steampowered.com/forums/showthread.php?t=1022219&page=4
AMD Forum:
http://forums.amd.com/game/messageview.cfm?catid=227&threadid=121845&enterthread=y
Thank you for contacting Activision Support...
Response (Armond Goodin) 11/20/2009 01:57 AM
Try running multiplayer. Go to the task manager and find it in the process tab.
Right Click on it and go to Set Affinity. Uncheck CPU 2 and CPU 3 then select OK and run the game.
Customer 11/20/2009 01:38 AM
Hi,
With regards to the two active sound cards, one of them was pulled from my stsem during the conversation with the original support guy, Im afraid it slipped my mind to document it here. although the better card, the creative card is no longer present.
with regards to the MSconfig procedure, that's one I was asked to do originally, the request from Mr Goodin is documented here as is the result, however on the off chance I repeated this as per your instructions moments ago, I am in a system now with all third party services shut off. But still no multi player launch im afraid
Response (Edward Keeley) 11/20/2009 01:13 AM
Hello & Thank you for contacting Activision!
You have 2 active sound cards. You should disable one of them.
1. Go to the start menu and right click on Computer and select properties.
2. Click on the device manager link on the left.
3. In the device manager go down to Sound, Video, and Game controllers and click the plus sign next to it.
4. Look for any device that you wish to disable.
5. Right-click on this device and select disable. This device should now be disabled.
If you decide to keep the SoundBlaster, you need to update its driver: http://support.creative.com/Product...RSET=prodfaq:PRODFAQ_4915,VARSET=CategoryID:1
You should shut down all background programs.
1) Click the start button
2) Choose run
3) Type MSCONFIG in the run window and click ok
4) In the service tab make sure the 'Hide all Microsoft Services' is checked
5) Then click on the disable all this will turn off all the background applications
6) Click the startup tab and click disable all, Click the apply button and then ok
To turn your background applications back on hit enable all button and restart your system
Customer 11/19/2009 10:26 PM
Now that I am in the longer missions, the single player mode has become unplayable due to crashing. I am uploading the fault reports with this message.
Customer 11/19/2009 08:43 PM
just a quick note to say all files now verify 100% since re install, but still no multiplayer
iwmp4.exe starts up, COD MW2 multi player logo shows, screen turns black, windows 7 wait circle appears, and thats as far as it gets, on bringing up the task manager I note it is using 25% of all four cores and around 40mb of system memory.
I am now officially out of ideas.
Customer 11/19/2009 06:23 PM
as per your instructions and the instructions of the gentleman I spoke to earlier, I verified the install files and 1 file fails, I am told it will be downloaded later.
I un installed, rebooted and reinstalled the game from the DVD`s (bought direct from Amazon itself, new and sealed) it still fails on 1 file. This does not seem to effect the core game though as single player runs beautifully.
Next I updated the sound drivers from the link you provided, my video drivers are up to date having updated the whole package last night from AMD. rebooted, still nothing.
next, punkbuster has no listings in my msconfig/services tab however bunk buster A is running in my task manager, it is also listed and active on my services.msc but no mention of pb B. I went to even balance to try to re download punk buster but they currently have no listing for COD MW2.
Being an I.T. technician I have to say advising people to disable all their start-up options to get a game running gives me cause for concern given activision is basically advising people to shut down AV packages, firewalls, anti malware and such and many of them without technical knowledge may end up running in an exposed state for some time.
I did however try this myself just in case but to no avail I am afraid.
next I went to http://www.yougetsignal.com/tools/open-ports/ as advised and tested all the ports mentioned. They all show closed, thinking I may have found the issue I pulled my router and direct connected to the cable modem, but still closed.
Finding this odd I had four of my clan mates run the same test, three are on cable, one is on Now l. two are directly connected to cable modems, the others have routers. They all had exactly the same results, all ports closed. yet their game runs fine... ?
As for uploading my dxdiag, Well I am a bit confused as Ive already uploaded my DXdiag to this question, but I will upload it again.
beyond that I don't really know what else to tell you as I'm at a loss...
Thanks for your time so far.
Response (Armond Goodin) 11/19/2009 06:02 AM
Thank you for contacting Activision technical support.
Go into the Steam Application.
Go to the My Games tab.
Find Call of Duty Modern Warfare 2 and right click on it.
Select properties and a new window will show up.
Select the Local Files tab.
Select Verify Integrity of Game Cache.
Sound Card Update to 11/2/09
http://www.realtek.com.tw/downloads/
Display driver update for ATI 4800 11/17/09
http://game.amd.com/us-en/drivers_catalyst.aspx?p=win7/windows-7-64bit
Follow these steps to close and shut down any background applications.
1) You can do this by clicking on the Start menu, then Run... Next, type "msconfig" into the Open tab and click Ok.
On Vista, hold down the Windows button and press "R".
2) Click on the Startup tab and then click the "Disable All" option.
3) Next, click on the Services tab. On this tab you will see the "Hide All Microsoft Services" option. Check the box
next to this option. Look for PnkBstrA and PnkBstrB and make sure they are checked.*
4) Then, you can disable each application at a time to see which is causing the problem.
a.) I recommend disabling all of the Startup programs and disabling all services (except for Microsoft Services) for any clean boot.
5) Restart the computer and launch the game.
(If the game now works, either you have to many programs running in the background, or one of your applications prevents you from playing the game)
(To restore your settings, go back to the Startup and Services Tabs and select Enable All. )
*(PnkBstrA and PnkBstrB - If you do not have these and you are playing a single player game, do not worry about them)
Please test the ports at this site on your browser.
http://www.yougetsignal.com/tools/open-ports/
Dedicated or Listen Servers
TCP 27015 (SRCDS Rcon port)
In addition to the required ports for Steam, Modern Warfare 2 requires the following ports for multiplayer:
UDP 1500 (outbound)
UDP 3005 (outbound)
UDP 3101 (outbound)
UDP 28960
These ports are for your Steam Client and you will always want to make sure they are open.
Steam Client
UDP 27000 to 27015 inclusive (Game client traffic)
UDP 27015 to 27030 inclusive (Typically Matchmaking and HLTV)
TCP 27014 to 27050 inclusive (Steam downloads)
Customer 11/19/2009 05:38 AM
DXdiag
Auto-Response 11/19/2009 05:32 AM
An account has recently been created for you on the Activision Support Site because you contacted our support phone number for assistance.
You'll need to create a password for this account before you can update it through our support site. To get this process started please click on the following link:
https://activision.custhelp.com/cgi-bin/activision.cfg/php/enduser/acct_assistance.php
If the above link is not click-able please copy and paste the link into your web browser.
Once there put this email address into the "Username" field under "Reset Your Password". An email will be sent to you with a new link that allows you to setup the password for your account.
Response (Armond Goodin) 11/19/2009 05:32 AM
Thank you for contacting Activision technical support.
We are going to have to look at your direct X information in order to figure this problem out. Please do the following:
1) Click on the Start button > Run. (Vista - Hold the Windows button and press R)
2) In the box type: dxdiag
3) Click the OK button.
4) DirectX Diagnostic Tool will open, click the Save All Information button at the bottom.
5) Save the dxdiag.txt file to your desktop. NOTE: Skip to step 9 if you are already logged in to your Activision account
6) Login to your account at http://activision.custhelp.com. (your login is your e-mail address, the password is blank. If your password doesn't work, please reset it using password assistance))
7) Click My Stuff and then click Questions.
8) Find your current incident and click on it under the Subject column.
9) Click Update Question.
10) Under "Attach Additional Documents to Question" you will see a Browse button. Click that and browse your computer for the Dxdiag on your desktop. When you locate the file, double click on it.
11) Once the file appears as attached, you can now enter any additional information about your Incident in the "Results and/or Additional Information" field.
12) Click "Submit Update to Question" to send the Dxdiag
Last edited: