Cold called by "Car Protect" regarding a warranty?

d_brennen

d_brennen

d_brennen

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Just been called by a crowd calling themselves Car Protect regarding a Peugeot 106 I havent owned for over 4 years. I owned this car in London, I am now in Northern Ireland. They said my warranty was about "to run out". Bit confused by this, I didn't just tell them to GTFO like I usually do to cold callers.

I explained that I bought the car used privately and had long sold it, so it never had a warranty with anyone and certainly not one "running out" now! The girl began reading off her script regarding how terrible it would be if I were slapped with a repair bill (remember I told her I didn't own the vehicle any more:rolleyes:) then I interrupted

I asked again the company, Car Protect. Asked the phone number/website, she said she wasn't authorised to give out the number and didn't know the website (???). Now I told her to FO and hung up!

Couple of things are bothering me about this, maybe someone can shed some light:

1) How did this "company" get my phone number, name and information about my car (regardless that it is long gone)?

2) They phoned me on my business line, which I have had for about 1 year to 13 months. DVNI/DVLA have no chance of even having this number. I have moved at least 3 times since owning that Peugeot, from London to Belfast! I hold a NI drivers license.

I would blame BT for selling my details but how did they match these things up? My BT bill is in the company name too

01142565286 < This is them :mad:
 
d_brennen said:
Now I told her to FO and hung up!
Click to expand...

Did you feel better after abusing her over the phone?
She's got a job to do.
She doesn't do the research, she is simply given a list of people to contact.
Sure, complain to the company, write them a letter.
But abusing them over the phone is really not the done thing.
 
stoofa said:
Did you feel better after abusing her over the phone?
She's got a job to do.
She doesn't do the research, she is simply given a list of people to contact.
Sure, complain to the company, write them a letter.
But abusing them over the phone is really not the done thing.
Click to expand...

if you have been on the receiving end of lots and lots of these cold calls at weekends/evenings/within minutes of each you would be somewhat less sympathetic

try changing your phone number with BT (long complex saga) only to start getting calls like this multiple times a day as your 'new' BT number was in fact a recycled one and all these called relate to the previous owner of that number.....

3 options
1) change BT number again
2) BT choose to refuse (which is great but 3 quid ish a month, but well worth it)
3) get a 'truecall' thingie that did well on dragons den - great bit of kit but costs ~85 quid
 
Thanks for the options but I'm not interested in changing numbers, more concerned with how disparate bits of information came together and landed on some thick teenage telesales persons desk :/
 
d_brennen said:
Thanks for the options but I'm not interested in changing numbers, more concerned with how disparate bits of information came together and landed on some thick teenage telesales persons desk :/
Click to expand...

You'd be amazed how they do it, if the car was originally in your name, the person you sold it to may not have updated the details so any data trails show you are still the owner of it.

encephalopathy said:
3) get a 'truecall' thingie that did well on dragons den - great bit of kit but costs ~85 quid
Click to expand...

I went and looked that up, what a piece of hardware, i shall be looking into getting me one of them for sure.
 
stoofa said:
Did you feel better after abusing her over the phone?
She's got a job to do.
Click to expand...

The OP told her he does not own the car, she carried on regardless....

I think I'd have told her the same tbh. (and perhaps not the figurative!!)

Sure she has a job to do, a large part of working with phones involves listening - she does her job poorly & deserves the abuse she gets! :p
 
stoofa said:
Did you feel better after abusing her over the phone?
She's got a job to do.
She doesn't do the research, she is simply given a list of people to contact.
Sure, complain to the company, write them a letter.
But abusing them over the phone is really not the done thing.
Click to expand...

Its a cold calling pest, we get 4 a day here, it dements me, now i have a whistle by the phone that i use on them, one blast for British Gas, and 3 blasts if they are foreign.
 
I found the best way to get rid of cold callers was to just ditch having a land line. No one cold calls my mobile.
 
ChaosdaJoker said:
You'd be amazed how they do it, if the car was originally in your name, the person you sold it to may not have updated the details so any data trails show you are still the owner of it.



I went and looked that up, what a piece of hardware, i shall be looking into getting me one of them for sure.
Click to expand...

Wow, spending £100 because you got a few phone calls
 
DiamondMark said:
Its a cold calling pest, we get 4 a day here, it dements me, now i have a whistle by the phone that i use on them, one blast for British Gas, and 3 blasts if they are foreign.
Click to expand...

:D Haha I'm buying a whistle tomorrow to try that one! haha, made me chuckle
 
Rilot said:
I found the best way to get rid of cold callers was to just ditch having a land line. No one cold calls my mobile.
Click to expand...

Only ever had 3 cold calls on any mobile, the first was Vodafone trying to sell me a contract when aged 15 and spending about £3 a month. Second was Barclays trying to sell me life insurance and the third was an insurance company asking me if i was interesting in inusring 'my' Clio with them when I had done exploratory quotes on a 'not yet bought' car I didn't buy in the end 2 years after first getting the quote and they though £2500 was an attractive offer :confused:
 
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