Intel set out only the base and single-core boost speeds, leaving a grey area in multi-core operation. Base speed and TDP are relatively low leaving a large margin of variability in performance above.
Reviews and benchmarks are done which give absolute and relative results for all-core operation, with little/no clarity on the speed and TDP configuration the CPUs are operated at, but many are in fact in systems representative of enthusiast builds, but not retail.
With no clarity of the all-core speeds achieved in comparative benchs or achievable in retail PCs, there's likely to be a misconception among non-enthusiast consumers about the true performance that Intel CPUs will offer, as many reviews and videos do not make this clear. The only way they will discover this is if they find a product-specific review of the retail PC - of which there
is in fact one for the PC in the OP - but sadly this is silent on the ~20% performance that they're missing out on because of the TDP limitations.
There has of course always been compromises when buying mass market vs premium builds, but never before has the margin been so wide and the specifications been so obscure. This is what some take issue with.