Soldato
I'll summarise as best as I can because I'm losing the will.
Ordered a MBP Retina (15") 9 weeks ago.
Since then it's got creaky and the case feels loose.
I've been to the Genius bar 3 times, spoken to Apple Care and customer services - even a senior engineer who gave me his email and phone no. I keep getting told it's 'normal'.
Anyway, to the point. Visit to Genius Bar No.2 of 3 was on Tuesday this week, when they re-seated the underside panel while I waited. What they failed to do was screw it back together so the screws were flush - and they didn't make any difference to the creaking.
Visit No.3 of 3 today. Reseated the panel again and screwed the screws in properly but here's where it gets interesting. The manager takes a look.
He says "That's not right" - Alleluia!! He goes off and comes back.
He tells me that even though the creaking is the worst he has seen (none of the display models do it - I checked!) - it falls within their tolerance of what is satisfactory.
He went on to say there's probably a few others out there - then again said not as bad as mine. He finished by saying it's not a defect.
The laptop cost me £2,059. I am appalled. But what can I really do? He said it was up to me to call Apple and escalate it. He said I could quote everything he said. I obviously took down his details.
What do you think?? Is this a lost battle? Apple are making me feel like I'm just out to cause problems but I just want a solid laptop!!
Ordered a MBP Retina (15") 9 weeks ago.
Since then it's got creaky and the case feels loose.
I've been to the Genius bar 3 times, spoken to Apple Care and customer services - even a senior engineer who gave me his email and phone no. I keep getting told it's 'normal'.
Anyway, to the point. Visit to Genius Bar No.2 of 3 was on Tuesday this week, when they re-seated the underside panel while I waited. What they failed to do was screw it back together so the screws were flush - and they didn't make any difference to the creaking.
Visit No.3 of 3 today. Reseated the panel again and screwed the screws in properly but here's where it gets interesting. The manager takes a look.
He says "That's not right" - Alleluia!! He goes off and comes back.
He tells me that even though the creaking is the worst he has seen (none of the display models do it - I checked!) - it falls within their tolerance of what is satisfactory.
He went on to say there's probably a few others out there - then again said not as bad as mine. He finished by saying it's not a defect.
The laptop cost me £2,059. I am appalled. But what can I really do? He said it was up to me to call Apple and escalate it. He said I could quote everything he said. I obviously took down his details.
What do you think?? Is this a lost battle? Apple are making me feel like I'm just out to cause problems but I just want a solid laptop!!