Contacting apple about problem with iTunes rental

Associate
Joined
21 Oct 2002
Posts
1,679
Location
UK
Hi all,

I decided to rent a film on itunes tonight as I have done many times before. I only watched around 20mins of the film before my itunes crashed. When I opened it there were no rentals in my library and I can't download it again. (I could try buying it again to see if it is free but don't want to pay for it twice!)

It is listed in my account as a recent purchase so I am going to be charged for it without being able to watch it!

Does anyone know how to contact itunes to get this sorted? I have looked through the menus in the software but can't see anything.

Thanks!
 
Man of Honour
Joined
13 Oct 2006
Posts
83,163
AFAIK you have to go through their website to contact support - they will re-enable the DL or refund no quibble usually.

There is a button at the bottom right of the purchases window to redownload previously downloaded items but AFAIK it doesn't include movie rentals in that :(


EDIT: Have you used the check for available downloads option from the store menu?
 
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