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Contacting Microsoft/XBox by phone about charges run up by damn kids

Discussion in 'Console Games & Hardware' started by Rikki, Sep 4, 2018.

  1. Rikki

    Wise Guy

    Joined: Dec 1, 2004

    Posts: 2,054

    Location: Glasgow, Scotland

    Hey folks,

    Writing on behalf of my sister as she doesnt have an account on here.

    Basically my 9 year old nephew's run up over £200 worth of charges on his XBox and she's panicking about it and is trying to find a phone number to call them up and try and get things sorted out.

    I've had a quick search and couldnt see anything so was wondering if anyone had any info on this type of thing or ideally a phone number she can call.

    The info I've been given is short and sweet something about repeated £9 charges to do with Roblox.

    Any info or help greatly appreciated.

    Thanks!

    Rik
     
  2. DIABLO

    Soldato

    Joined: Oct 18, 2002

    Posts: 5,139

    Location: N.Devon

    They might reimburse out of good will but it's doubtful because at the end of the day it's your sisters fault.

    0344 800 2400
     
  3. Delta3D

    Gangster

    Joined: Apr 16, 2014

    Posts: 394

    Location: Durham, UK

  4. CHokKA

    Mobster

    Joined: May 17, 2004

    Posts: 3,235

    Location: Home

    It’s not really the fault of the child, so I’m not sure why you have to put “damn kids” in the title. It would be more appropriate if you put “damn adult who should know better” :rolleyes: The child has done nothing wrong here so there’s no need to make it out that they have. They don’t know what they’re agreeing to when they’re pressing buttons!

    You can try to contact them via their live chat. I used that when I bought Minecraft on my Xbox 360, didn’t play it and then wanted it on a new Xbox One instead. They refunded the 360 purchase and allowed me to purchase it on the One S instead. They were rather helpful.
     
  5. Rikki

    Wise Guy

    Joined: Dec 1, 2004

    Posts: 2,054

    Location: Glasgow, Scotland

    Thanks folks! Thats great :)
     
  6. Rikki

    Wise Guy

    Joined: Dec 1, 2004

    Posts: 2,054

    Location: Glasgow, Scotland

    FYI thats called humour.
     
  7. Suicidal Ferret

    Gangster

    Joined: Apr 6, 2011

    Posts: 272

    Well it wasn't as funny as trying to get a refund for lack of parental responsibility
     
  8. CHokKA

    Mobster

    Joined: May 17, 2004

    Posts: 3,235

    Location: Home

    Thanks for the FYI, but it wasn't really humorous. What is humorous is that your sister has allowed her child to run up charges of over £200 and doesn't know how to deal with it herself, and you feel it's funny to title a post blaming the child when it's clearly her fault.
     
  9. robfosters

    Capodecina

    Joined: Dec 1, 2010

    Posts: 23,843

    Location: Welling, London

    Lighten up lad!
     
  10. ree

    Hitman

    Joined: Aug 22, 2016

    Posts: 879

    was an article in the paper this week i read about a ten year old spending £1200 on fortnite and not a penny was returned. your sisters fault for not removing the payment details unfortunately.
     
  11. CHokKA

    Mobster

    Joined: May 17, 2004

    Posts: 3,235

    Location: Home

    I don't think there's anything wrong with my response tbh. It grinds my gears when people blame the child for something like this, when it's really the fault of the parent. Giving your child free access to a console and having credit card information saved to the profile you're using is just asking for trouble. There are ways to stop this from happening, like setting them up with their own profile etc. This could very easily have been prevented...
     
  12. ZXSpectrum

    Sgarrista

    Joined: Oct 20, 2002

    Posts: 9,044

    Location: Derby

    Sorry, although the OP may not be happy about it but most people in this thread are correct. She will probably get 0p back. At the end of the day she is responsible. Leaving CC details in kids hands on a console is utterly stupid. Probably another parent that lets their kid sit on a tablet/mobile phone all day or on the Xbox to keep them entertained thinking that it will not cause them developmental issues growing up.
     
  13. Shawreyboy

    Hitman

    Joined: Jan 26, 2009

    Posts: 729

    Location: Andover, Hampshire

    Only thing to suggest if Microsoft tell you to jog on - which they likely will as there are well documented ways and means of keeping the kids safe on the consoles, is to call the bank/credit card company and ask for a charge back for an unauthorised purchase.

    Shawrey
     
  14. Rroff

    Man of Honour

    Joined: Oct 13, 2006

    Posts: 56,842

    Sadly not an uncommon one - I've been in shops before and overheard customers kicking off because their kids have run up charges on the device they bought from the shop and wanting to refund the device and/or trying to get the shop to reimburse them for the charges their kids have run up in games, etc. (sometimes ends up with them storming out cussing and stamping).
     
  15. Jonnybmac

    Wise Guy

    Joined: Dec 17, 2009

    Posts: 1,239

    Location: Brotton

    In defence of the adult , from what i remember of xbox live purchases it auto saves your credentials as i remember using my card once and it saving despite not agreeing to it
     
  16. TheVoice

    Capodecina

    Joined: Aug 15, 2005

    Posts: 19,896

    Location: Glasgow

    Good way of potentially getting the Xbox account suspended too.
     
  17. Rroff

    Man of Honour

    Joined: Oct 13, 2006

    Posts: 56,842

    It would almost certainly get the account suspended and possibly any linked devices blacklisted (not sure if they do that any more).
     
  18. Shawreyboy

    Hitman

    Joined: Jan 26, 2009

    Posts: 729

    Location: Andover, Hampshire

    Just found this on a reddit post...

    "If you have a billing question, a dispute over a mistakenly purchased item, a dispute over a fraudulently purchased item, or just want a refund for something, you have to contact Microsoft first. Every transaction goes through their system, and they're there to correct any errors or absolve most problems.

    Chargebacks are the bane of every business, since the issuing bank usually wins. Microsoft combats this problem by permabanning accounts for "Marketplace Theft", because CB's typically leave you with a free item in the end.

    Contesting a charge directly with your bank should be the absolute, last resort option. Banks even encourage you to settle it with the merchant first."

    Wasn't aware getting a charge back could result in perma banning the account because it is effectively market place theft so accept my apologies on a bad suggestion!

    Shawrey
     
  19. TALON1973

    Mobster

    Joined: Jul 28, 2004

    Posts: 4,249

    Location: llanelli , south wales

    Morale of the story..... Don't put your credit card / bank card details on a console if your kids are using it. Buy credit
     
  20. bigjonnyauk

    Wise Guy

    Joined: May 5, 2004

    Posts: 2,092

    i cant understand how people just whack their details on their kids accounts and think it will be ok they wont abuse it lol

    yes i put mine on my lads but i also use the little thing called security where you can put a password for purchases so if anything is attempted to be purchased a screen shows up asking for the password

    and guess what only i know it and if i agree to the purchase ie, pocket money has been given to me or its a gift then i will put the password in to allow that purchase ,