Could not believe, what I was hearing!!

glen8 said:
Don't like it, don't go in.

It's not the salesmen or the customers who are idiots but those who spend their time hanging around picking fault. They are the sad ones!
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I've occasionally popped into PC world to pick up a cheap thing which would be half the price online but I couldn't be arsed to await delivery. If, in the process of doing this, I overheard someone clearly being scammed, you bet your arse I would speak up. Trying to sell a £2000 computer to someone who wants to go on the internet and send emails is shameful, and anyone trying it should most certainly be called out on it.
 
glen8 said:
oh not this again!! How many threads

Please use search next time

Yes we know they are salesmen and not PC techies, their job is to sell what the store has in stock....they sell, they're doing their job properly.

Don't like it, don't go in.

It's not the salesmen or the customers who are idiots but those who spend their time hanging around picking fault. They are the sad ones!
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Yeah, the saleman's job is to sell, but I would expect them to know a bit about their industry. Like how to quantify RAM and hard drive size, just like how a car salesman knows about engine size and optimal miles per galleon etc.
 
When I worked at Asda, they would train you up to know what you need to about the department you work on. If an employee didnt have a clue, their job would be to find someone who did and bring them to the customer (normally a manager).

If supermarkets started selling PCs and hardware, that would be scary for places like PC world and currys, as consumers could actually buy their electronics from a place where the staff have a clue, great customer service and lower prices.

It is funny how little Asda and Tesco pay, but they expect their staff to be the best in the retail business.
 
[FnG]magnolia;21593021 said:
Well, this worked out okay for the OP, eh?
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lol :p he's only a young 'un, he'll get used to things round here soon enough.

To add to the discussion, I too am appalled at the ignorance of the PC world staff. I understand that it isn't their fault - they get paid peanuts and receive no training, and in the end they're just there to make some money and for the most part they're not interested in technology or PCs. The fault lies with PC world management for expecting this level of investment in staff to provide acceptable customer service. I guess the vultures realise that their only niche market demographic is the people which know next to nothing about tech, and hence are easy prey to whatever marketing crap the employees are told to feed them. Anyone who has a clue will buy online. People that have a semi-clue will create a thread on a forum, or talk to a more knowledgable friend. Only the completely clueless will walk into purple shirt land and buy their wares.
 
Devrij said:
God no! Theyre missing me already! I moved up to Yorkshire and couldn't get a transfer. I worked in Currys but it's all the same.
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Fair point. I got refused a transfer to Warrington when that opened. I was getting paid the big store rate at M/cr they couldn't afford to match it at a new store. Were very interested in my tech centre experience until they say the numbers. No way I was taking a 2k pay drop (and this was 10+ years ago).
 
British people are unwilling to pay top dollar for advice and this is the end result.

While there's lots of good things about the British psyche this isn't one of them. A good example I feel is if you look back to the 80s when Brits and Germans were going to Spain on holiday. We all went to the same resorts. Time went on and Brits and Germans wanted different things. Brits wanted it a fiver cheaper, and we got it a fiver cheaper than the Germans. We got horrible hotels, we got horrible buffets, we got nasty holidays, and we won't pay the extra fiver to make it nicer. We'll moan about it, but we won't complain effectively in enough numbers to make a difference.

So PC World is where people go to buy their PC gear rather than small boutiques where people would get excellent advice.
 
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