Crash to Desktop with faulting module nvd3dum.dll and World of Tanks

Andrew G

Andrew G

Andrew G

Associate
Joined
28 May 2007
Posts
410
Location
Lakeside, Essex
Hiya Boys N Girls

My Spec:
Gigabyte GeForce GTX 770 WindForce 3x OC 2048MB GDDR5
Gigabyte Z87X-UD3H Intel Z87 (Socket 1150) DDR3
Intel Core i5-4670K 3.40GHz (Haswell) Socket LGA1150
Corsair Hydro H100i High Performance Liquid CPU Cooler
Patriot Viper "Black Mamba" Generation 3 8GB (2x4GB) DDR3 PC3-19200C10 2400MHz Dual Channel Memory Kit (PV38G240C0K)
Asus Xonar DGX 5.1 PCI-Express Sound Card with built in Headphone Amp
Corsair Carbide 540 High Airflow ATX Cube Case - Black (CC-9011030-WW)
Corsair HX Series HX750 Power Supply — 750 Watt
Crucial 64GB Real SSD C300 (Games)
Crucial 128GB Real SSD C300 (OS)
2x Samsung SpinPoint F3 1TB SATA-II 32MB Cache (Data)

OS Windows 7 Pro with all updates.

Corsair Vengeance K95 Mechanical Gaming Keyboard
Razer Deathadder 3.5G
Corsair Vengeance 1400 Gaming Headset

I am not nor have I ever overclocked this hardware as I don't play any games that would benefit from it.

So to the problem, I have been having murder with crashing to desktop from my game of choice World of Tanks. I have been using windows event viewer to try and determine the errors. Every time without fail it is:

Faulting application name: worldoftanks.exe, version: 0.9.0.0, time stamp: 0x53708a09
Faulting module name: nvd3dum.dll, version: 9.18.13.2723, time stamp: 0x52314d4c
Exception code: 0xc0000005
Fault offset: 0x006082b3
Faulting process id: 0x1054
Faulting application start time: 0x01cf73074dc31f5d
Faulting application path: C:\Games\World_of_Tanks\worldoftanks.exe
Faulting module path: C:\Windows\system32\nvd3dum.dll
Report Id: 34ab758e-defb-11e3-9e4f-94de80771b46

It normally will only crash to desktop when the PC has just been turned on. And what I mean by just turned on is that I will come in from work, turn pc on check emails maybe look at some forums, watch a few youTube videos etc. I will then log into TeamSpeak get in the clan wars channel say some hi's. Maybe play a few rounds whilst the turns are being calculated for clan wars. Without fail I will get into battle and within 3 minutes I will have crashed to desktop. It manifests itself with a “lag” like happening, so it feels like a rubber banding moment but instead of you coming back from that rubber banding you will get a white screen with the windows pop up “program has stopped responding and needs to close”. If I go straight to event viewer then I will see the above error every time.

If I then cancel this window, this will close WoT and I can click straight away the WoT icon on desktop go through the game launcher and get back into the same game I crashed out of IF I haven't died and play the rest of the night without a problem. It seems it will only fail on the 1sr turn on of the machine and then after that it's ok.

I have tried:

fresh OS installs
installing WoT in differnet locations
playing with and without game mods
lowering in game res.
lowering in game render quaility
having everything on LOW/OFF even though my card is quite capable of MAX with everything on.
I have tried many different drivers and even gone back to the driver set before the R331 game ready generation (GeForce 327.23 Driver WHQL 327.23 19.9.2013). I also installed just the driver and none of the extra Nvidia experience, 3D, Sound drivers and for 3 days I didn't crash to desktop, so I stupidly announced in TS “I've fixed it finally” then the very 1st game I played after switching the pc on the next day, boom Crash to Desktop! (FYI the pc had been on and off the last 3 days without incident).
Running the game as admin.

I have minimal software running in the back ground as user installed. I run Avast AV and use Windows firewall. I have Core Temp although I already knew I wasn't over heating since I don't get above 50 degrees the same story with the GPU the fan barely increase rpm and it doesn't get hotter than 70 degrees.

Generally speaking I wouldn't call myself a computer “noob” I have been building my own pc's since 1992 but a person on the bleeding edge I am not either. I like most am quite capable of googling and finding answers 99% and don't require any extra help, but with this I am just going around and around in circles.
 
I have added "C:\Windows\system32\nvd3dum.dll" to the exclusion lists, I did have a google to disabling real time scanning but I think they called it "deep scanning" and its not recommended by the forum community at Advast (the general people like you and I).

I have now run memtest86 with zero errors as well, thanks for that.
 
Has the motherboard been flashed to the latest BIOS?

You've carried out fresh OS installs. Does sfc/ scannow (Command Prompt, run as Admin) report any errors?
 
Danny75 said:
Has the motherboard been flashed to the latest BIOS?

You've carried out fresh OS installs. Does sfc/ scannow (Command Prompt, run as Admin) report any errors?
Click to expand...

I updated the BIOS to f9 after much google'ing the "Exception code: 0xc0000005" seemed to point to memory error. So i did wonder in garage in = garbage out from RAM however this "seemed" to work for a few days then yet again pewpew in the face started failing again. TBH the av scanning seems at this point the most logical of which I didn't think of in all honesty. It would explain why it fails only once and why I don't need a restart to resolve issue.

I have re-installed OS and Game 5 ways from sunday to no relief. I even doubted the integrity of the SSD's only to find there is no real tools like there are for mechanical drives. I would be interested if there is "method" to check an SSD?


Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
 
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Andrew G said:
I updated the BIOS to f9 after much google'ing the "Exception code: 0xc0000005" seemed to point to memory error. So i did wonder in garage in = garbage out from RAM however this "seemed" to work for a few days then yet again pewpew in the face started failing again. TBH the av scanning seems at this point the most logical of which I didn't think of in all honesty. It would explain why it fails only once and why I don't need a restart to resolve issue.

I have re-installed OS and Game 5 ways from sunday to no relief. I even doubted the integrity of the SSD's only to find there is no real tools like there are for mechanical drives. I would be interested if there is "method" to check an SSD?


Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.
Click to expand...
This is why I mentioned temporarily disabling real-time scanning, it's surprising how often it can cause problems. Most recent of which for me was when I was trying to load some texture packs in to... "something we're not supposed to talk about on here", every time it would fail at about the same point, until I disabled MSE real-time scanning, then voila!

It's worth a try, just don't go running any dodgy executables while it's off. :)
 
I am currenting running a few games and then restarting PC, running a few more and basically trying to trip it up BUT (plants as many appendages on wooden objects) it seems rock solid again. Testing continuing and will report back, many thanks for input thus far.
 
I play WOT as well

There is the semi know issue with the awesoium file in the res folder in the game which has been know to cause lag spikes / rubber banding and CTD

Have you tried removing this folder?

I play on a much much lower spec machine and found this to be the source of some of my issues - the rest purely are my systems spec / lack of upto date parts (hence my thread looking to rebuild / build a new PC as soon as funding allows
 
hi there buddy, yes I have renamed that file and tried the force single core config thing as well which is meant to give a 10% boost however CPU/GPU power isn't what I am lacking it's a stable internet connection :) :(

The ping plotters I have been taking shows up to 50% packets loss (Any input on this graph would be nice, I have lots over the last week all showing same thing)

20_45_20052014_login_p1_worldoftankseu_zps7df4b1ba.png


VM's response:

Thanks for the updates.

I have tested your connection and am unable to see any problems sorry. The area looks good also, utilisation fairly low and upstreams error free.

The pingplotters that you kindly provided do not seem to show any problems, there is no packet loss at the destination and the times look good. It is okay for the routers in between to show packet loss as they are still doing there job evidenced by the destination results.

I wonder if it is a client or server issue, I would suggest going back to World of tanks....

Do let us know

Thanks
 
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