crashing to desktop issue during gaming (Brand new system)

[Matson]

As the topic states I received my new system last week and it keeps crashing to desktop during games randomly. So far iv played control, gears of war 5 and GTA V.

During control it crashed a couple of times through the whole game so wasn't too bad. Gears of war 5 its crashed a couple of times and even though GTA V is 5 years old it keeps crashing frequently to desktop every 20 or so minutes, sometimes less. is GTA V a lot more intensive on the CPU because of the amount of stuff going on? The games just stop and then close and it goes to desktop. Nothing is overclocked. Its all at stock.

Iv ran multiple GPU stress tests and none of them crash and pass without issue and the temps of my 2080ti never go past 75 degrees under full load. As soon as I ran prime 95 though the system locked up after about a minute and I had to reset the pc. Im guessing the issue maybe related to the ryzen 3900x.

Everything is up to date with the newest drivers and BIOS.

Here is the spec.

1 x Seagate BarraCuda 2TB SATA III 3.5" Hard Drive
1 x ASUS BW-16D1HT OEM Blu-ray Writer Optical Drive
1 x Corsair Hydro Series H100i Pro (240mm) RGB CPU Cooler
1 x EVGA 850 GQ 850W Modular 80+ Gold PSU
1 x Fractal Design Define R6 Black TG Case - Black
1 x Samsung 970 EVO 1TB M.2-2280 NVMe PCIe SSD
1 x Corsair Vengeance RGB PRO 32GB (4x 8GB) 3200MHz
1 x AMD Ryzen 9 3900X 3.8GHz Dodeca Core CPU
1 x MSI GeForce RTX 2080 Ti GAMING X TRIO 11GB
1 x ASUS ROG Crosshair VIII Hero AMD Motherboard

Any advice or is it a case of returning it to the place I purchased it and getting them to check it.

 

[Danny75]

Is the BIOS profile saved so you can easily re-apply it? If so, you could set the memory to stock speed as memory is a candidate for being the culprit. You said everything is at stock but just making sure you were including memory as some people forget that.

Run some MemtestHCI as well (for a 3900X manually open 24 instances of it and make sure that the total of RAM to be checked is equivalent to the physical system memory not in use, then let it run at least 200% or more and check for errors). https://hcidesign.com/memtest/download.html

Could also use the traditional Memtest. https://www.memtest86.com/

You could just send it back but if you do a bit of troubleshooting and get lucky then any replacement turnover time should be quicker with the information you provide them.

GTA V is pretty notorious for catching out some system instabilities, usually bad CPU/GPU/RAM overclocks or faulty hardware.

 

[Matson]

The bios is pretty much at default apart from of course XMP or in this case D.O.C.P turned on so it runs at 3200 and not 1600. Are you suggesting to turn D.O.C.P off and run the memory at 1600 and see if I still get the game crashes?

 

[Danny75]

The bios is pretty much at default apart from of course XMP or in this case D.O.C.P turned on so it runs at 3200 and not 1600. Are you suggesting to turn D.O.C.P off and run the memory at 1600 and see if I still get the game crashes?

Yup, because that still counts as an overclock. Default memory speed on X570 is 2133 I think.

 

[Jamin280672]

The bios is pretty much at default apart from of course XMP or in this case D.O.C.P turned on so it runs at 3200 and not 1600. Are you suggesting to turn D.O.C.P off and run the memory at 1600 and see if I still get the game crashes?

That is what he's suggesting yes, however, you could up the SoC voltage a touch to maybe 1.05v and also hard lock the FCLK, the fabric, set that to 1600mhz, ive known the fabric on the new RyZen CPU's to cause all sort of strange issues, especially when left on auto.

However, its is very possible that the board either doesnt like your RAM or like all 4 slots filled, as already stated, XMP is still an overclock on the RAM, DCOP on ASUS boards because they like to be different and awkward.

 

[Matson]

So does this mean its the ram? I did as you suggested and set turned XMP/D.O.C.P off and put the ram back to default which is 2133mhz. Been running prime95 now for about 20 minutes and its stable..Where as before after about a minute it would lock up the system. What would be the best way to go about it as ideally I want the full 3200mhz.

 

[Danny75]

I'd test the games that were crashing to desktop as well. If it's stable, then you could proceed to either experiment with SoC voltage and timings and all that, to see if you can find a 3200 stable solution (and I'll defer to @Jamin280672 and others who have hands-on Ryzen experience). If you don't want to bother with that you are of course entitled to inform the seller of the issue and they'll have to do something as the RAM you paid for cannot run at rated speed without crashing. Thing is with new Ryzen just now, for all we know (assuming the RAM doesn't actually have errors) a new BIOS next week might fix the issue.

 

[Matson]

So I did a few more tests first. Ran memtest86 with everything at default and XMP off so basically 2133mhz. Did 1 full pass which took about 1h30. 0 errors and everything came back fine. Then turned XMP back on and ran the memory back at 3200mhz and same results 0 errors in one full pass.

I then decided to try prime95 again with XMP on and memory at 3200 and this time it didn't lock up the system and went for 15 mins before I stopped it. Seems to be a hard issue to replicate.

Decided to keep memory at 2133 and played some GTA V. Still crashed to desktop. Not sure what to try next. Tried putting the voltage at 1.35 for the cpu core which is what the company I bought it from suggested to try and that also crashed GTA to desktop.

Here is the event log of a crash to desktop I just had if it helps.

Log Name: Application
Source: Application Error
Date: 14/09/2019 02:03:49
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-OP4T0DM
Description:
Faulting application name: GTA5.exe, version: 1.0.1737.0, time stamp: 0x5d37377c
Faulting module name: GTA5.exe, version: 1.0.1737.0, time stamp: 0x5d37377c
Exception code: 0xc0000005
Fault offset: 0x000000000414610c
Faulting process ID: 0x3818
Faulting application start time: 0x01d56a955597bee8
Faulting application path: C:\Program Files\Rockstar Games\Grand Theft Auto V\GTA5.exe
Faulting module path: C:\Program Files\Rockstar Games\Grand Theft Auto V\GTA5.exe
Report ID: 7a1ccd25-d293-4eaf-a8ec-b80a0de41191
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-09-14T01:03:49.942358400Z" />
<EventRecordID>4405</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-OP4T0DM</Computer>
<Security />
</System>
<EventData>
<Data>GTA5.exe</Data>
<Data>1.0.1737.0</Data>
<Data>5d37377c</Data>
<Data>GTA5.exe</Data>
<Data>1.0.1737.0</Data>
<Data>5d37377c</Data>
<Data>c0000005</Data>
<Data>000000000414610c</Data>
<Data>3818</Data>
<Data>01d56a955597bee8</Data>
<Data>C:\Program Files\Rockstar Games\Grand Theft Auto V\GTA5.exe</Data>
<Data>C:\Program Files\Rockstar Games\Grand Theft Auto V\GTA5.exe</Data>
<Data>7a1ccd25-d293-4eaf-a8ec-b80a0de41191</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

 

[Matson]

Here also is a video of what happens. game just randomly stops then goes to desktop.

https://www.youtube.com/watch?v=N8MmKSbQptw

 

[Danny75]

Try what Jamin suggested.

That is what he's suggesting yes, however, you could up the SoC voltage a touch to maybe 1.05v and also hard lock the FCLK, the fabric, set that to 1600mhz, ive known the fabric on the new RyZen CPU's to cause all sort of strange issues, especially when left on auto.

 

[Matson]

Ill give that a try. Is there any program I can run in the background to monitor things so when the game crashes to desktop I can check it and see if I can see what was the cause? I know you can run something like HWINFO but I don't think that would be much use.

 

[Alsone]

You need to run memtest overnight. 1 pass isn't sufficient for intermittent errors.

Try to find out if there are any game logs. These might give clues as to why the game exited.

 

[Matson]

Try what Jamin suggested.

So I tried that. Same issue with GTA V crashing to desktop randomly. One thing I didn't do though was up the SoC voltage to 1.05. The default voltage was already 1.08....

 

[Matson]

You need to run memtest overnight. 1 pass isn't sufficient for intermittent errors.

Try to find out if there are any game logs. These might give clues as to why the game exited.

Do you mean game logs as in what i posted above? With the error codes and everything that you get from the windows event viewer/reliability page?

 

[Matson]

Here are the faults i received with game crashes. The top one is for control. Then you have the Gears 5 crashes and then GTA V crashes. They all crash the exact same way to desktop as in the video I posted above.

Fault Module Name: snd_rmdwin10_f.dll
Fault Module Version: 0.0.269.9979
Fault Module Timestamp: 5d639ffc
Exception Code: c0000005
Exception Offset: 000000000004fd52
OS Version: 10.0.18362.2.0.0.768.101

Fault Module Name: Gears5.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5d64daa4
Exception Code: 80000003
Exception Offset: 00000000049bada2

Fault Module Name: Gears5.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5d64daa4
Exception Code: c0000005
Exception Offset: 000000000313242b

Fault Module Name: Gears5.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5d64daa4
Exception Code: c0000005
Exception Offset: 00000000033ee571

Fault Module Name: GTA5.exe
Fault Module Version: 1.0.1737.0
Fault Module Timestamp: 5d37377c
Exception Code: c0000005
Exception Offset: 000000000414610c

Fault Module Name: GTA5.exe
Fault Module Version: 1.0.1737.0
Fault Module Timestamp: 5d37377c
Exception Code: c0000005
Exception Offset: 000000000414610c

Exception Code: c0000005 seems to be the main error I get with this issue

 

[EsaT]

Tried putting the voltage at 1.35 for the cpu core

Vcore has no effect to anything memory related so leave it at default.
SoC voltage could help stabilizing memory controller.
Four DIMMs stress it more than two, so it might need little more volts.

Also memory voltage might need to be little above specified 1,35V.

 

[Matson]

Seems very hard to show any problem outside of games. I did get a lock up in prime95 after a minute a few days ago but since then no issues with it. Left prime95 running overnight while I slept last night and it was completely fine.

Today I ran AIDA64 extreme stability test. Did the CPU/FPU/Cache for a hour. Then I did the stress system memory test for an hour. Then I did the local disks and GPU for an hour. Then I did everything for an hour and it was completely stable with no issues. Then you load up GTA and get a crash to desktop after 10 minutes lol. If its stable with those.. what could be causing it to crash to desktop in the games? Iv tried underclocking CPU. Iv tried memory at 2133mhz down from the XMP 3200mhz. Can't think of much more I can try now.

 

[MissChief]

Drop to 16GB RAM and try checking all the sticks to see if one is faulty. Try two, if it crashes, try the other two. If it doesn't crash then test one of the pair that does etc. Could also be a faulty slot on the board too. The games will run fine with 16GB.

 

[Matson]

Drop to 16GB RAM and try checking all the sticks to see if one is faulty. Try two, if it crashes, try the other two. If it doesn't crash then test one of the pair that does etc. Could also be a faulty slot on the board too. The games will run fine with 16GB.

Just tried that suggestion. Still crashed to desktop in GTA V exactly the same as with 32GB. Tried 16 in slot 3/4 and then in slot 1/2 and same outcome. Ran so many stress tests yesterday. CPU/mem/gpu and all of them were fine. But with GTA V it crashes to desktop. It has to be a 3900x or motherboard issue.

 

[labcoattech]

Have you tried any other games, is it possible the game is crashing due to the combination of hardware you have?