Currys sales man BS?

R34P3R said:
The problem with Currys and PC World is the staff work on commission and will try telling you anything to get the sale as it gets them extra $$. Comet staff don't work on sales based commission but a kind of "extras" commission which is why they will try selling you extra kit like scart/HDMI leads etc all of the time.

Having worked at Comet myself in the past I know, at least the branch I worked in, the staff would rather pass a sale on to somebody with actual knowledge of the product the customer was looking to buy rather than talk crap to them and risk losing the sale completely.

On topic however I would have laughed in the guys face.
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I work for DSGi we do not work on on commission. For TV's I pass the deal onto other people who know TV's better. I stick to laptops.


From what you have said
Comet staff don't work on sales based commission but a kind of "extras" commission which is why they will try selling you extra kit like scart/HDMI leads etc all of the time.
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That is the same with DSGi selling a TV without cover, cables or any extras is bad and will get you a bollocking as you are targeted on margin and cables are margin rich.
 
May be different now, was about 3 years ago I worked there.

Either way it's a stupid system and one of the main reasons I left, as you say getting a bollocking for not selling a £50 scart cable to an old couple for their VCR they want to connect to their new TV, couldn't stand it.
 
HottyBotty exactly how much product training do you receive ? and I dont mean taking the manual home (which I believe is the normal training method for DSGi staff). I work with technical sales people (outside of the electronics retail sphere) most undergo hundreds of hours of training on their respective products. Mind you I went to buy a new TV from the Panasonic Store in Hanley, Stoke-on-Trent and the crap that the salesman came out with, was pure fiction, I ended up walking out.
You would think in this day and age that retail stores would make sure that their Staff were totally versed in all of their major product lines. Customers are becoming more and more tech-savvy and it can be shown from threads like this that DSGi have a poor reputation with regard the level of their staff knowledge.
My next set will be bought from JL.
 
Hottybotty said:
Hi Guy its quite interesting reading how Curry's and Comet staff get slated and I do understand why. I work for Comet as a sales manager. Im into my tvs and I give good advice and only sell the right pannel that suits the customers needs. I own a plasma 42" 1080P with 400Hz. Great for my Blu ray films. Would not advice if you were a gamer due to plasma have screen burn issues still(even on the nero pdp panels. The simple way to explain what a 400hz/600hz compared to a standard 100hz is it just picks the best frames for your viewing. All tvs do 25 fps. Its BS if they state otherwise. I would never advice any samsung tv's due to the returns we have on them and the fact its fake. They speed up the tv processor to get quicker movement which also effect when u play audio through the usb. My advice is Panasonic and now the range has come down in price I would go for the panels with the nero pdp and with the THX certified.

Hey what the hell do I know I work at Comet LOL
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No.

600hz means a refresh rate of 60hz with 10 phosphor flashes per refresh.
 
milkinc13 said:
i used to for for said Indian place, and what you say about all staff is utter carp.
Yes there are some staff that know jack & read off of tickets, and there are some with some savvy about what there talking about.
It all boils down to who you get on the day, could be experienced could be not so.
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If you got to a high street store you really want to go in around 3.30 pm and during the week.

Most of the full time staff will be just finished their lunch the lunchtime trade will have died out.

Weekends usually have weekend staff to make up the numbers for the heavier footfall.

Although I have to say I rarely ask advice in these stores mostly go to price check and see if they can knock a few quid off (which they usually can :D )
 
SimonR said:
My next set will be bought from JL.
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That's where I go straight away these days.

Prices are usually OK (and will pricematch the local Richer Sounds anyway), 5 year warranty, and salesman that actually know their stuff.

Having said that, I know before I walk in what I want anyways :p.
Last one I bought was the Panasonic V10 last christmas - they were the cheapest, and had a free Panasonic blu-ray player. To quote the salesman "It won't come with a HDMI cable to connect them up. But I'm not gonna try and flog you some Monster branded rubbish, you don't need some fancy gold plated cable or anything - it's a digital signal, it's either gonna get there or it won't". :)
 
I will never forget being asked to leave a PC World store because I told the sales-idiot that he was talking crap to a customer and trying to rip him off. 2 guys standing next to me ask the salesperson if they sold crossover cables (as in Cat 5 crossover) as they wanted to connect 2 pcs to play head to head. The salesman proceeded to tell them that there was no such thing and what they needed was a hub/switch and 2 patch cables and ideally 2 new network cards as their existing network cards may not be compatible with one another, for a grand total of £90 odd quid. I nearly exploded on hearing such utter crap and told the salesman and the 2 guys as much. After a 5 minute argument with the salesman I told the 2 guys that a little independent around the corner would crimp them one up for a fiver, at which point the sales 'person' returned with the store manager and the rent-a-gimp security and asked me to leave as I was creating a scene. Which I did, with the 2 guys, who didnt purchase anything from the store. Smack talk I can tolerate, but not blatently lying to customers to rip them off.
 
Hottybotty said:
Hi Guy its quite interesting reading how **** and **** staff get slated and I do understand why. I work for **** as a sales manager. Im into my tvs and I give good advice and only sell the right pannel that suits the customers needs. I own a plasma 42" 1080P with 400Hz. Great for my Blu ray films. Would not advice if you were a gamer due to plasma have screen burn issues still(even on the nero pdp panels. The simple way to explain what a 400hz/600hz compared to a standard 100hz is it just picks the best frames for your viewing. All tvs do 25 fps. Its BS if they state otherwise. I would never advice any samsung tv's due to the returns we have on them and the fact its fake. They speed up the tv processor to get quicker movement which also effect when u play audio through the usb. My advice is Panasonic and now the range has come down in price I would go for the panels with the nero pdp and with the THX certified.

Hey what the hell do I know I work at **** LOL
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Plasmas don't have problems with burn in or image retention, so much anymore. I've played hundreds of hours on my Pioneer Kuro and never had a hint of burn in. Many good sets will have an orbiter (shifts the display slightly to avoid the image sitting in one place constantly), or video pattern that can be turned on (usually a scrolling white bar) to prevent or limit the effect of the burn in.

Also, the sets that claim 120Hz etc, simply add a blank frame between frames, to give the illusion of smoother playback.

Finally, to get full THX certification is hard. Doubly so with audio, certainly out of the box I'd be suprised if any panel would achieve it without user intervention or professional ISF calibration.
 
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Hottybotty said:
Hi Guy its quite interesting reading how **** and **** staff get slated and I do understand why. I work for Comet as a sales manager. Im into my tvs and I give good advice and only sell the right pannel that suits the customers needs. I own a plasma 42" 1080P with 400Hz. Great for my Blu ray films. Would not advice if you were a gamer due to plasma have screen burn issues still(even on the nero pdp panels. The simple way to explain what a 400hz/600hz compared to a standard 100hz is it just picks the best frames for your viewing. All tvs do 25 fps. Its BS if they state otherwise. I would never advice any samsung tv's due to the returns we have on them and the fact its fake. They speed up the tv processor to get quicker movement which also effect when u play audio through the usb. My advice is Panasonic and now the range has come down in price I would go for the panels with the nero pdp and with the THX certified.

Hey what the hell do I know I work at **** LOL
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In the nicest possible way, for every competent person at one of your stores that know the tech there are two or three that spout rubbish. I don't blame them for this as you are only as good as your training and if this is not part of a drive for excellence within a business it will not occur. I am fortunate in that I am bright enough to understand the technology and make the best choices for me but that leaves me in a minority. And please tell me you correct customers who ask for an LED tv.
 
PanMaster said:
No.

600hz means a refresh rate of 60hz with 10 phosphor flashes per refresh.
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Indeed, the whole 'hz' thing has many facets, very few people seem to be able to actually put it into a valid context, you need to know the image processing schemes amongst many other things before being able to really make any comparison. Just taking the 'hz' marketing value can be highly misleading, and you certainly can't make any sweeping generalisations from it.

It's nice the guy came on here, but he clearly isn't as knowledgable as he thinks, his statement on 600 Hz is pretty naive. Unfortunately, even going and wiki-ing it won't help you put it into the overall concept of Image processing and presentation.

E.g. 120hz could mean anything from the image processing native rate, or an indication of native panel refresh, or simply that it injected dark frames, or any other number of schemes, it doesn't even indicate the native response of the panel either..
 
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Hottybotty said:
Hi Guy its quite interesting reading how Curry's and Comet staff get slated and I do understand why. I work for Comet as a sales manager. Im into my tvs and I give good advice and only sell the right pannel that suits the customers needs. I own a plasma 42" 1080P with 400Hz. Great for my Blu ray films. Would not advice if you were a gamer due to plasma have screen burn issues still(even on the nero pdp panels. The simple way to explain what a 400hz/600hz compared to a standard 100hz is it just picks the best frames for your viewing. All tvs do 25 fps. Its BS if they state otherwise. I would never advice any samsung tv's due to the returns we have on them and the fact its fake. They speed up the tv processor to get quicker movement which also effect when u play audio through the usb. My advice is Panasonic and now the range has come down in price I would go for the panels with the nero pdp and with the THX certified.

Hey what the hell do I know I work at Comet LOL
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The technology is called "Neo PDP", FYI.
 
xb8browney said:
I work for DSGi we do not work on on commission. For TV's I pass the deal onto other people who know TV's better. I stick to laptops.


From what you have said That is the same with DSGi selling a TV without cover, cables or any extras is bad and will get you a bollocking as you are targeted on margin and cables are margin rich.
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ur also forgetting the all important "whatever happens"
i worked for both the purple and blue shirts so seen from both sides and it's a case of add-on, add-on add-ons esp when u "let 1 out with nothing" management not happy.

Xbrowney what you said about the feds beng split is true and used to get some really rubbish pics on the tele's but the store I was in I never saw a samsung rep, and LG 1 yes but he didn't touch any of the settings and even helped us when we were busy with customers
 
milkinc13 said:
ur also forgetting the all important "whatever happens"
i worked for both the purple and blue shirts so seen from both sides and it's a case of add-on, add-on add-ons esp when u "let 1 out with nothing" management not happy.

Xbrowney what you said about the feds beng split is true and used to get some really rubbish pics on the tele's but the store I was in I never saw a samsung rep, and LG 1 yes but he didn't touch any of the settings and even helped us when we were busy with customers
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Tell me about it today I had weh on a tv and bluray deal on a 50inch tv. Assistance manager said throw in a 22inch bracket for free just tick a box. It was on fianance and bounced. I hate my job but everything is Xmas staff atm.
 
glen8 said:
please define the word 'better' as it's meaningless

better looking? better priced? better for a small kitchen?
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ITZ GOT LEDZZZZZ!!!!!!!

Infinate black, super contract and amazing crispness. The marketing is telling us they are shweet, gotta get one!
 
james.miller said:
not only that, but they are are also getting preferential treatment over other displays whos reps aren't coming out to calibrate. So already you can see the rep-calibrated samsung is going to appeal more than the panasonic it's sitting next to, which is either calibrated poorly or not at all. brighter and more colourful....first impressions and all that. It's what mr Joe average would percieve as 'better'.
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I'm with James here. and we're both former LCD owners.

The reviews that i trust - namely HDtvtest, arent that amazing. I know where you've got your opinnion from however.

What TV & Hifi

http://whathifi.com/Review/Samsung-UE40C8000/

But look at the depth of the review compared with the HDTVtest review. Its a mass market magazine designed to be read by everybody, including morons who know nothing about TVs and just want to buy a good one.

HDTVtest specifically caters for home cinema enthusiasts such as us, and thus goes into far more detail.

and we all know how dodgy what TV & Hifi's reviews have been over the years. Many in the industry believe their reviews are "sold to the highest bidder" and the person with the biggest advertising budget gets the best marks. This applies to their audio reviews as much as their TV reviews as well.

HDTVtest, being a small internet site with no such concerns, remains thouroughly impartial i feel. Why ?

Because i bought the Samsung LE40F86 over 3 years ago on the back of this review http://www.hdtvtest.co.uk/Samsung-LE40F86BD/Conclusion.php
 
What Hi Fi are definitely taking money for partial reviews.

You only have to read AVForums or check out any decent AV enthusiast site to see the real star products. Yes, they generally give the obviously good products 5 stars, but it's clear to see that Sony are paying them something.
 
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