Customs Fee To Pay From.....Germany?

[Name]

So i have a Glorious Model o- gaming mouse in which for many owners, the cable stopped working. I contacted the manufacturer who gave me a discount code to receive a new cable for free! $0.00 paid on their website (American company/website).

From everything I've seen Glorious operate and dispatch their European business from Germany.

Today i received a fee to pay card from RM regarding withheld goods in customs with the following info online:

Sender name POSTFACH 2265 .
Sender country Germany
Charge details
Import VAT £3.74
Handling fee £8.00

As per the EU commission website the United Kingdom is still part of the customs union and does not have to pay import taxes on items coming from within the EU at least during the Brexit crossover period.

Im pretty astonished i have to pay £12 on an item i received for free dispatched within the EU. I can get RM to waiver this fee.......right?

 

[Name]

There's nothing on the card to indicate where it came from but the info online is as it states in the OP - Germany. I'l give RM a call tomorrow and see what they say.

 

[Name]

I argued the toss but had to pay either way

 

[Name]

@hfos original sender was Glorious from the USA but it appears it landed in Germany for forwarding/processing. Origin country was the states so still had a fee to pay.