dell monitor support quandry.

Amleto

Amleto

Amleto

Soldato
Joined
13 Feb 2003
Posts
6,157
I've just exchanged a 2209wa monitor under warranty because it had developed a vertical line fault.

however, the monitor that they've given me is a refurb with 2 dead pixels.

My original monitor was perfect so I don't really want a down-grade so-to-speak. If I get back in touch with dell and explain, are they just going to say "tough", or should I bend the truth and say the 'new' monitor has bright stuck pixels on*?

*bright pixels falls under their ultrasharp pixel policy.

p.s.
anyone have a phone number? I tried all over and ended up getting bounced around from dept. to dept. last time and didnt get the correct number.
 
Damn, that is a shame to hear.

I would certainly call them up again, but I wouldn't suggest bending the truth. From my experience the Dell monitor folks have been very reasonable.

The dell monitor number displayed here (0870 9080800) is worth a go.
 
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