Dial-up on Nildram "broadband"...

EagleOC

EagleOC

EagleOC

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26 Oct 2003
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To cut a very long saga short, I lost my BB connection at 0130hrs Thursday. My ISP (Nildram) told me that BT had been carrying out 'some work' and that normal service would be resumed by morning. Morning came and still nothing so I phoned again. I was then given the runaround for neary three days while they "tried" to get to the root of the problem. It turned out that they had switched from PPPOE to PPPOA and hadn't bothered telling anyone...

Service resumed.

However, my download speed is now a maximum of 200kbs (0.2 Mbps) and typically around 30kBs where it should be around 4Mb - and they can't find a reason.

http://www.thinkbroadband.com/speedtest/results/id/120629951346205331248.html

• BT say the line is ok
• Ping and tracert checks seem fine (avg of 22ms).
• Router control panel reports speed as 4Mb +/-
• Line Attenuation 55 db Down 15.5 db Up
• Noise Margin 1 db Down 18 db Up

(Should I be on a Public or Private Network? (Currently Public))

Anyone have scooby what could be wrong here?

Router is Netgear DG834 v3 - all drivers up to date
Netgear contol panel, MTU size is currently 1458.
Local Area Connection Status reports that IP6 Connectivity is limited
Running Vista Ultimate 64

:(
 
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It sounds like BT have reset your bRAS profile too low, as a result of a low sync event. If your router managed to connect at ~200kbps whilst BT were doing their work, BT's system will assume that this is the highest stable rate for your line, and will lock you at this speed for up to 72 hours even if your router has resynced at 4000k.

To test this, go here (can be very busy), enter your phone number and see what it reports your connection profile as.
 
Mattus said:
If your router managed to connect at ~200kbps whilst BT were doing their work, BT's system will assume that this is the highest stable rate for your line, and will lock you at this speed for up to 72 hours even if your router has resynced at 4000k.
Click to expand...
That's quite possible (and my router doeas say 4000k or so).

Tried the speedtester and it reports 33kbs... :(

Nildram can't be bothered fixing this, it seems. :mad:
 
This is all it gave...

=========
The speed test has completed on test server speedtester1.nat.bt.com for user 01*** ****** and you have downloaded a 1.7Mb file at a speed of

33 kilo bits per second (Kbps), your service bandwidth will have been quoted to you in kilo bits per second.

Your IP address is 80.42.132.101, your browser is reported as being Microsoft Internet Explorer 7.0 and is running on Windows NT 6.0.

BT would regard the speed ranges shown below as normal service:

For 250kbps End Users speeds between 50 - 250kbps.
For 500kbps End Users speeds between 100 - 500kbps.
For 1000kbps End Users speeds between 200 - 1000kbps.
For 2000kbps End Users speeds between 400 - 2000kbps.
================

:confused:
 
the noise margin on the downstream is way too low to be stable, which either means theres a problem on the line somewhere or your line cannot support such speed
 
He's right - the line belongs to Openreach and the exchange is mostly split between them and BT Wholesale.
The person you were speaking to was from BT Retail - the ISP, and the people that do the voice service.

Go regulation.
 
Can someone answer this in relation to the users post.

I believe Nildram are now owned by Tiscali. Is this correct?

Having just jumped ship from F2S (also Tiscali owned),

Whenever i did the bt speedtest it would not report a IP profile....I came to the conclusion this was because Tiscali was changing everyone in a non-llu area to datastream.

As soon as i migrated to enta on a Ip Stream product the Ip profile now works.

Could he now be on datastream?
 
The BT Speedtest doesn't work on DataStream at all - the only circumstance when the Speedtest works but there isn't an IP profile shown would be fixed rate IPStream.

DataStream's just a different way of being connected to a BT Wholesale DSLAM.
 
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