Disappointment with Ryzen and Bios

Randall8686 · 31 Aug 2017 at 16:42

So just finished building my nice new shiney ryzen build in a micro atx case. Spent hours cramming it all in and sorting cable management to boot up and it just go Into a boot cycle with no video output at all. Phoned OCUK to be told it's the boards bios not supporting ryzen 5 only 7.... surely OCUK should put two and two together when buying a board and cpu? Really annoyed that I now need to take it all apart and send the board back to have a bios update done then sent back. What a pain in the backside. So far ryzen.... tbh thinking of just sending it all back and going Intel after spending a fortune on ddr4 for ryzen and being so limited by am4 coolers. Yes I'M ranting but seriously what a poor launch of a product.

Minstadave · 31 Aug 2017 at 16:50

What board is it? Many can be flashed without a CPU in nowadays.

gavinh87 · 31 Aug 2017 at 16:53

First I've heard of this issue with ryzen 5.
That said there a plenty of reports of boards not liking certain ram until updated. Can you use some generic cheap ddr4 just to try?

Randall8686 · 31 Aug 2017 at 16:58

I have zero parts to hand. It's this board.

https://www.overclockers.co.uk/asro...-am4-ddr4-mini-itx-motherboard-fs-006-ak.html

gavinh87 said:
First I've heard of this issue with ryzen 5.
That said there a plenty of reports of boards not liking certain ram until updated. Can you use some generic cheap ddr4 just to try?

Apparently very common according to ocuk tech support.

gavinh87 · 31 Aug 2017 at 17:01

Was it part of a bundle?

Randall8686 · 31 Aug 2017 at 17:03

No all loose components. Tried without cpu installed won't even attempt to power on. Taken ram out also made no difference

warren_1979 · 31 Aug 2017 at 17:03

What Ryzen is it? The website says all should be fine except 1600 which requires P2.10 bios.

Randall8686 · 31 Aug 2017 at 17:05

It's a 1600x

warren_1979 · 31 Aug 2017 at 17:07

website says it should be fine

http://www.asrock.com/mb/AMD/Fatal1ty X370 Gaming-ITXac/#CPU

gavinh87 · 31 Aug 2017 at 17:08

I'm sure you should see at least some sign of activity even with a non compatible bios.

demonix · 31 Aug 2017 at 17:14

Randall8686 said:
Apparently very common according to ocuk tech support.

Which is odd since I just checked the CPU support list for that motherboard, and all available ryzen processors are compatible with all the available BIOSes and there's only two available which are 2.10 and 3.00.

Randall8686 · 31 Aug 2017 at 17:21

Just spoken to them again and now they are thinking it's the ram not being supported as it's 3200mhz and if it's an old bios it won't work?

So I have just placed a cheeky prime now order to get a ryzen 7 and some 2400mhz ddr4 delivered this eve to try. If that works will update the bios then have 14 days too return the ryzen 7. I guess I might fall in love with the 7 and return the 5 let's see

wakadoo · 31 Aug 2017 at 17:24

Randall8686 said:
Just spoken to them again and now they are thinking it's the ram not being supported as it's 3200mhz and if it's an old bios it won't work?

So I have just placed a cheeky prime now order to get a ryzen 7 and some 2400mhz ddr4 delivered this eve to try. If that works will update the bios then have 14 days too return the ryzen 7. I guess I might fall in love with the 7 and return the 5 let's see

unless the xmp profile is run isn't all ddr4 2133mhz ??

Randall8686 · 31 Aug 2017 at 17:27

wakadoo said:
unless the xmp profile is run isn't all ddr4 2133mhz ??

Looking at the supported ram there is only 1 3200 kit supported "out the box" so I'm guessing this has to be the problem. Taking the ram out I get exactly the same boot cycle so it's as if there is no ram installed

Orcvader · 31 Aug 2017 at 17:38

So the 1600X and the Asrock X370 ITX board? What's the rest of the system specs? Which RAM kit is it exactly, as it should run on the slower 2133/2400 JEDEC profile instead of the faster 3200 XMP profile. Also, what GPU are you using?

Not sure for that board but for the K7 my 1600X was not supported on the initial F2 BIOS, but it still booted and allowed me to flash the latest BIOS.

gavinh87 · 31 Aug 2017 at 17:44

There's a lot of reports on here where ram hasn't worked until bios has been updated.

Randall8686 · 31 Aug 2017 at 17:46

Board is www.overclockers.co.uk/asrock-x370-gaming-itx-ac-amd-x370-socket-am4-ddr4-mini-itx-motherboard-fs-006-ak.html

Ram is https://www.overclockers.co.uk/team...3200mhz-dual-channel-kit-black-my-08l-tg.html

Cpu is the 1600x and gpu is a 980ti

warren_1979 · 31 Aug 2017 at 17:50

Randall8686 said:
Just spoken to them again and now they are thinking it's the ram not being supported as it's 3200mhz (team group 8 pack edition) and if it's an old bios it won't work?

So I have just placed a cheeky prime now order to get a ryzen 7 and some 2400mhz ddr4 delivered this eve to try. If that works will update the bios then have 14 days too return the ryzen 7. I guess I might fall in love with the 7 and return the 5 let's see

All clouds eh

kitfit1 · 31 Aug 2017 at 17:54

Can i make a suggestion as you are getting no graphics output ? Remove your 980ti and connect your screen to the onboard HDMI port. If the mobo then boots to the bios with graphics output working you can then disable the onboard graphics and reinstall your 980ti.

Randall8686 · 31 Aug 2017 at 18:08

kitfit1 said:
Can i make a suggestion as you are getting no graphics output ? Remove your 980ti and connect your screen to the onboard HDMI port. If the mobo then boots to the bios with graphics output working you can then disable the onboard graphics and reinstall your 980ti.

Just tried it and getting same boot on off situation. Without a gpu installed. Ryzen has no on-board you anyway?