This is something for you all to read and give opinions on. What you think? This was an email sent to orange by myself, still waiting for reply.
zen62619 said:Hi there, a customer representative phoned me to check to see if my new contract was going ok. I said yes everything is fine. I asked the customer representative if it was possible to upgrade my phone to a new tariff they said I was able to get Dolphin 35 (500 mins/ unlimited texts) for £35.00 a month and 12 month contract. The call ended and I phoned 150 from my mobile (The line was very busy) so I hung up and phoned again 2 days later (Tonight). The representative said this was not possible to get my tariff upgraded at all. I asked why and the representative said that the systems would not allow it. I said alright and then hung up. I then decided to ring back to try one last time to ask to make sure, this time the customer services said that it was possible to upgrade my tariff but it would only be a 18 month contract. I have cancelled all direct debits from my account because of this so no money will be going from me to orange as I am disgusted in orange customer service. I want my contract cancelling. If orange can not cancel my account then there will be no more payments made to orange as there is now no direct debit on my account and I will not be paying it manually. Sorry about this but I’m so angry at this moment. If you could email me to let me know what will happen. Thanks