Do I have grounds to RMA SSD?

sdfuk · 9 Jan 2010 at 22:24

Hi

I recently bought a Crucial M225 128gb ssd based on several reviews I read and the rating it recieved on this website. However, I have since found out that the hardrive has firmware problems which affects performance. Crucial are being a bit hopeless re a firmware update (Since November thet been saying that a new FW will be out in the next 2 weeks).

I still have the ssd boxed as I've been waiting for the firmware upgrade until I put Win 7 on it.

I know its not UKOC's fault but can I RMA based on poor firmware or indeed that the product does not work as it should?

Cheers for any advice
S

Hoodlum · 10 Jan 2010 at 00:03

If you bought it within 7 days, you can return it - see office of fair trading distance selling regulations here.

Otherwise no. Nothing is faulty and thus cannot be RMA'd. The hardware itself is as it was at point of sale. You were not in any way guaranteed the purely subjective measure of a "good firmware upgrade" or infact "good firmware" at all, just the product you bought as is. Unfortunately the responsibility for ensuring the product is suitable for your needs outside of the cooling off peroid mentioned in the link above is entirely on the consumer.

You could call OCUK and see how far you get, some companies will accept a return on good faith if you're a loyal customer but they have absolutely no responsibility or need to do so.

Edit: OCUK page regarding DSR This has all the information you need pretty much.

sdfuk · 10 Jan 2010 at 12:17

Hi

Thanks for the info. I was expecting some sort of firmware fix quite soon from crucial but nothing seems to be happening fast. I'll call ocuk to see if they will let me upgrade to another SSD - don't mind paying the extra cash, I just want something that works and doesn't degrade over time.

Cheers
S

JAMAL · 10 Jan 2010 at 17:38

sdfuk said:
Hi

Thanks for the info. I was expecting some sort of firmware fix quite soon from crucial but nothing seems to be happening fast. I'll call ocuk to see if they will let me upgrade to another SSD - don't mind paying the extra cash, I just want something that works and doesn't degrade over time.

Cheers
S

I hate to say this mate but you have bob hope of OcUK doing that for you. Sell it on MM and cut your losses.

Durzel · 10 Jan 2010 at 17:48

My Crucial M225 works fine? Sounds like your problem is an unrealistic expectation of performance or obsession with benchmark numbers? Just install it and start using it man!

tipes · 10 Jan 2010 at 22:03

Durzel said:
My Crucial M225 works fine? Sounds like your problem is an unrealistic expectation of performance or obsession with benchmark numbers? Just install it and start using it man!

+1

I would just start using it and see how it goes as returning it is going to be a non starter as it is not technically faulty.

capriboy1978 · 10 Jan 2010 at 22:10

Interesting to see how you get on. Not sure how it was advertised but if it said something along the lines of -

read speed - 200mb sec or whatever and you didn't get it.... Obviously performance figures vary depending on your system and no one would be daft enough to quote an exact speed. I'd have thought it was described as UPTO.....

Thing is what if you could replicate there test rig and see if you could get anywhere near crucial's upto speed?

EDIT I'm feeling a little pedantic tonight if you can't tell

Man flu sucks!!

ejr22 · 10 Jan 2010 at 22:11

sdfuk said:
I just want something that works and doesn't degrade

The amount of degradation that will occur between you installing it and Crucial releasing new firmware will be virtually zero. In fact, if you use Crucial Wiper Tool periodically (once a week or month) it will be zero.

You do know how much data has to be written to these things for them to start degrading don't you? Loads is the answer.

drunkenmaster · 10 Jan 2010 at 22:33

The only people, at all, to have issues are those in raid as you can't run wiper. Even then, outside of benchmarks there is simply no slow down.

I find the whole wiper/trim situation a bit ridiculous, again outside of benchmarks I've yet to see any of now 4 different SSD's lose performance in use, however much a benchmark tells me its a problem, which incidentally, benchmarks barely tell you there is a problem, the biggest "loss" comes in the least used situation.

If you use your SSD smartly anyway, which is, use the space sparingly, download to a mechanical drive, install only games you use long term on there and put other games, on mechanical, and don't have ludicrous expectations and trim/wiper are completely not needed.

A "degraded" performance SSD is so many times faster than a mechanical harddrive its a joke to complain about it frankly. Theres very little degredation, but you're talking about instead of being 20x faster than a mechanical hd in the important situations, it will slow down horrendously and only become........... 19.5x as fast.

If no one had ever made trim, or wiper and no one was expecting it and no one was benching to see if synthetic numbers went down, no one would give two hoots.