DPD staff are liars!!!!!!!!!

I am currently in a similar situation and its really starting to frustrate me.

I have been told that our parcel is at the local branch, but no deliveries are coming to our area. So they said if i want to collect i can!

so i drive for 30 minutes to get there, only to be told my parcel isnt there?

The next day, i call and they say "we have a lorry to unload tonight, its on this lorry.... ok.

I rang again, Nope its not here, ive got to wait AGAIN

I was then told, again it would be here TODAY at the local depot, where i can call them to collect.

Surprisingly. It is not at the depot, it still sat in the same location as it has been for the past 5 days!

I wouldn't mind if it was something small but this "order" was just shy of £1000 and paid for the next day before 10am.

No matter what they are now telling me its in Birmingham. Yet people who i speak to have also ordered from OCUK and had there parcel, Even one in the same village as me...... Ordered Friday, It arrived this morning to them.

Getting rather frustrated with it now :(

I fully understand the weather etc, but just dont tell people stuff when its complete rubbish, and cost them money :(
 
Might pay to ring up OcUK and get them to put some pressure on the courier, they of course have more clout so to speak with the courier than you will have.
 
Sonea Fifer said:
Op - I feel your pain, everyone expects delays given our current weather condition but no one likes being lied to when enquiring about the status of their order!

On the plus side DPD just delivered my two hard drives and Boogiebug mouse mat from OcUK about ten minutes ago - well done that driver for braving these treacherous roads and making deliveries :)
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|I nearly ran the chap over, He was running accross the road the one that comes from the A92/Inverkeithing roundabout road. Steped out behind his van.
 
Damien. said:
Id say DPD are one of the best delivery companies I've had to deal with.
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To be honest, whenever we have a courier thread here there's no courier that no-one has anything bad to say about. It all comes down to peoples local depot. The real issue is when, like me for City Link, the local depot are **** and they're a 45 minute drive away. So "sod it, even though I've payed for delivery I'll go and collect it" isn't a viable option.

I guess the problem is that when a company gives their contract to DPD/DHL it's based on the cost to the company and overall customer satisfaction. Someone will have a local depot of the chosen courier that's ****, but someone else would have a **** depot of the rival courier.

The only solution, but a nightmare for the company, would be to offer all the couriers as choices. That way the person who has a **** City Link depot as his local could chose DHL as he knows they're better for him, and the person who has a **** DPD depot as his local could chose Interlink Express, etc.
 
I have been waiting on my parcel from parcel force since the 26th. still stuck in perth at least parcel force you can phone the depot get a honest guy who says its here it aint moving till we can get the snow out the road :D
 
I think it's hard in this weather to get things to people but there is no need for all the lies!

I got some curtains apparently delivered to my house, yet I never received it. I checked the tracking site, which said it had to be signed for, and yet the note said delivered, left somewhere secure at the front of the property. Now I hunted everywhere for that parcel and nothing! Now I'm curtainless (ripped mine down like a douche!) and 100quid down as they're still trying to "investigate". Well investigate on your money and not mine.


Grrr
 
DPD are a Godsend compared to DHL.

My parcel was out for delivery and in a van on saturday at 5am and by 1.30pm it was delayed due to "adverse weather conditions".

Parcel has been in Brighton since the 3rd and I live 6 miles away from the depot. It rained heavily on the friday night and washed all the snow away and so the "adverse weather conditions" was that the floor was a bit wet.

It hasn't been delivered today either. So quite how it was in a van on saturday and how it still hasnt made it here today is beyond me.

Bunch of jokers.
 
iamtheoneneo said:
imo 99% of failed deliveries are down to the person receiving and not the delivery company in question.
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:confused: Apart from being deaf/not hearing the door/being on the toilet when they come, how exactly can you fail at receiving a parcel? I'd be more inclined to say the majority of failed deliveries are down to the idiots that courier companies employ. I know there are plenty of decent people working for courier companies too but with the number of bad experiences that I've had with couriers, I find it hard to believe that most of the failed deliveries are due to the customers.
 
ToxicTBag said:
As luck would have it i spotted the citylink van on the way to post office today and snowballed his windscreen, after pulling a sudden stop i told him "before you start shouting have you got my parcels or not". He said yes he has had them on the van for 3 days but has been told to "Ignore regular household deliveries and get the buisness' done":
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Foxtrot26 said:
one way to get your parcel i suppose

you did get it didnt you?
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imagine that if it was the wrong van, and the drive got out the wrong side of bed! :eek::confused:
 
Lakeland said:
You can't really complain about delivery times when the weather is like it is, not unless you still believe in Santa that is.
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definitely not, as a taxi driver i know how difficult the roads are.

especially today, took me an hour to to a job that normally takes <5 minutes the road and transport networks in general are screwed.

if your wanting stuff for xmas order this week at latest would be my advice and dont blame the drivers or indeed the managment they are trying to keep their companies going with horrendous external influences atm

cut them some slack still they shouldnt be lying to you, honesty the best policy and all
 
Daneuk said:
but you can complain about been told lies, which is what the main post is regarding.
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True, but tbh I wouldn't even waste my breath phoning them up, I'd be onto OCUK and ask them to sort it out, they have Far more power as they have a very large contract with DPD and , where as the op is just one person on the phone complaining about one parcel.
 
Lakeland said:
True, but tbh I wouldn't even waste my breath phoning them up, I'd be onto OCUK and ask them to sort it out, they have Far more power as they have a very large contract with DPD and , where as the op is just one person on the phone complaining about one parcel.
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I tried that today....... 45 minutes in a que....... "one moment il transfer you" ............ they hung up.

And all i said was "could i speak to some one about a parcel im waiting for"
 
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