eBay help :(

Paranoid_Robot · 2 May 2008 at 18:28

I sold an item for £65 + £10 P&P.

The bidder was from Denmark which was fine (I will probably just put down that I only ship to the UK in the future) but the bidder has not confirmed their address on paypal.

He payed almost instantly for the item through PayPal. However I have read that the money can be taken from my account again if anything funny happens. I don't think it's a scam judging by his messages although that isn't great evidence so I don't want to take any risks (he only has 1 positive feedback as a buyer).

I am currently waiting for him to either sort the confirmed address or get a refund (I would rather just refund it now as it's becoming a bit of a hassle).

I'm not going to sell the item if he cannot confirm his address so how do I go about refunding his money and marking down that the item has not been sold and we both agree to that.

Thanks.

Kemik · 2 May 2008 at 18:32

Isn't that classed as a competitor?

You can login to Paypal and refund via a link in the transaction log.

Paranoid_Robot · 2 May 2008 at 18:38

Kemik said:
Isn't that classed as a competitor?

You can login to Paypal and refund via a link in the transaction log.

Probably, but anyone who uses the internet and hasn't heard of ebay... I've read lots of posts on here before saying ebay so I thought it would be fine.

Will the buyer be able to leave feedback?

Brian Stuart · 2 May 2008 at 18:45

He has paid, you don't appear to think there is anything dodgy so post the item.

Paranoid_Robot · 2 May 2008 at 18:48

Brian Stuart said:
He has paid, you don't appear to think there is anything dodgy so post the item.

I know, but if he says he hasn't received the item and even if I have proof of delivery PayPal can take the money back out of my account and give it back to the seller leaving me without the item and money (from what I have read on their site).

Brian Stuart · 2 May 2008 at 18:51

That can be problem with any transaction on Ebay. I would imagine that if you refunded him and did not supply the goods he could give you neg feedback and that could affect any future sales you might make.

Paranoid_Robot · 2 May 2008 at 19:02

Brian Stuart said:
That can be problem with any transaction on Ebay.

If the address was confirmed then I could get a refund if the buyer was trying to do anything funny.

Brian Stuart · 2 May 2008 at 19:06

Agreed if it goes wrong but, TBH I think you are seeing problems where none exist. It is always possible to get scammed but you pays your money....

Tute · 2 May 2008 at 19:09

Don't send it - refund the money, and relist it.

Say you will only ship to the UK, and REMOVE PAYPAL FROM YOUR PAYMENT OPTIONS.

Confirmed address or no confirmed address, if you're unlucky to come across a scammer, you will lose the money, even if you have proof of delivery. Just don't bother with it - go with bank transfer instead, there's a reason the scammers choose Paypal as their preferred method of payment.