Ebay/paypal...where do i stand.

Kennysevenfold · 25 Dec 2009 at 09:51

Bought a wallet over 2 months ago, still not arrived.
1 month ago, seller says he contacted royal mail and the item has been "lost" so he says he sent another one...still nothing 5 weeks on.
he wont refund me, how do i go about getting my money back?

Cheers

Merry Christmas

[TW]Fox · 25 Dec 2009 at 09:54

You dont because you've missed the Paypal deadline.

ALWAYS file a non received item dispute just to cover yourself.

Kennysevenfold · 25 Dec 2009 at 09:58

Whats the deadline

kylew · 25 Dec 2009 at 10:04

I bought a midi keyboard a few weeks ago from ebay, it was listed as "mint" condition and was £125.

When I recieved it, it definitely wasn't mint condition, and considering I paid somewhat close to the RRP of the keyboard (though it wasn't in stock anywhere) I was rightfully annoyed that it was sold as mint condition.

After trying to sort it out with the seller, who just ignored me, I opened an ebay dispute on it with the subject "not as described".

4 Days later, I get an email telling me I have been refunded £125 by eBay International.

On my ebay account, it also said that "you nor the seller have been deemed responsible".

So I get a free keyboard, and the seller isn't out of pocket either, I wanted a partial refund, but I would have felt bad had they been required to refund me themselves in full.

Oh, my point, act fast with eBay, even if you think you may be acting too soon, you're just covering yourself, an opened dispute can be closed and resolved with both parties happy.

rhysduck · 25 Dec 2009 at 10:04

You can open a dispute in the ‘Resolution Centre’ of your PayPal account within 45 days of payment in the even that:
You don’t receive the item you purchased
You receive an item but it is significantly different to the description on eBay

Taken from the paypal website - I think even should be event.

RockLobster · 25 Dec 2009 at 11:00

If your credit card is linked to your paypal account give your credit card company a ring.

R.O.S.S.I · 25 Dec 2009 at 13:39

IN THE KITCHEN IF YOU KNOW WHATS GOOD FOR YOU..............oh wait...............

junkjimmy · 25 Dec 2009 at 13:46

Kennysevenfold said:
Bought a wallet over 2 months ago, still not arrived.
1 month ago, seller says he contacted royal mail and the item has been "lost" so he says he sent another one...still nothing 5 weeks on.
he wont refund me, how do i go about getting my money back?

Cheers

Merry Christmas

Find out where he lives put a brick through his window

Vonhelmet · 25 Dec 2009 at 14:20

Open a dispute with paypal.

Kennysevenfold · 25 Dec 2009 at 14:51

vonhelmet said:
Open a dispute with paypal.

How do i go about this mate?
I fail at online buying

lee32uk · 25 Dec 2009 at 15:11

Kennysevenfold said:
How do i go about this mate?
I fail at online buying

You can't open a dispute, as the 45 day time limit has expired.