I sold Fifa 11 in the following buy it now auction:
http://www.ebay.co.uk/itm/270806798409?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1562.l2649
The buyer first complained it hadnt arrived in Spain on the 6th September after 7 days, then it arrived the next day.
Now today 8 days after that he sent the following mesage:
"Got a major problem with the game! I Cant play online with it and in your listing you said online was playable!! You've used the online pass which means i cant, Why wasnt this noted in the description??? I think an email to ebay is in need if this doesnt get solved!"
I filled out the "item specifics" in the assumption it describes the games capapabilities i.e multiplayer/online etc but I didnt fill it out as indication that I hadnt used the online pass. The auction states the game is used but doesnt mention anywhere that it includes the online pass, the auction states I have the full 1k which of course means I used the pass for the multiplayer part.
Not sure where I stand on this, I'm relatively new to ebay having sold 24 items but I've never had a problem before. I didnt rip him off, thats the general going rate for used fifa 11 without a pass.
Advice please!
http://www.ebay.co.uk/itm/270806798409?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1562.l2649
The buyer first complained it hadnt arrived in Spain on the 6th September after 7 days, then it arrived the next day.
Now today 8 days after that he sent the following mesage:
"Got a major problem with the game! I Cant play online with it and in your listing you said online was playable!! You've used the online pass which means i cant, Why wasnt this noted in the description??? I think an email to ebay is in need if this doesnt get solved!"
I filled out the "item specifics" in the assumption it describes the games capapabilities i.e multiplayer/online etc but I didnt fill it out as indication that I hadnt used the online pass. The auction states the game is used but doesnt mention anywhere that it includes the online pass, the auction states I have the full 1k which of course means I used the pass for the multiplayer part.
Not sure where I stand on this, I'm relatively new to ebay having sold 24 items but I've never had a problem before. I didnt rip him off, thats the general going rate for used fifa 11 without a pass.
Advice please!