Ebay woes

Soldato
Joined
17 Mar 2004
Posts
8,259
I recently sold a lot of Xbox 360 stuff, games power pack, controllers, memory card etc.

I sold a game for £9.29 plus £2.00 p&p. Anyway despite all my other items being delivered even a VGA lead which went for 0.01p! I posted the game on Monday from London to Aberdeen 1st class, but the guy has not received it. I would have expected it would have been delivered by now. Anyway the item has his address as well as mine on the back, so if it is been misplaced hopefully will be returned back to me.

But anyway the guy after explaining that I had posted it as well as saying if you look at my feedback you can see all my other items had been posted and received he has come back with the following.

Even tho, i have still payed for an item that i have not yet received. And if you also look at my feedback i bought more than just one game and they have all arived except yours.
If you had done it recorded delivery you would have been able to claim for the loss.
But im out of pocket here so we will need to sort something out?

I can appreciate his annoyance because he has not yet received it, but he did not request insurance like other games he has also purchased re his feedback.

I suspect that Royal Mail have lost or nicked it, but feel a bit peed that he maybe implying that I did not send it.

How does this stand in Ebays eyes. In my view point I would hope he is not actually trying to con me by saying he has not received it when he actually has?

Help, I hate Ebay for this exact reason, I was only trying to recoup some money after buying a new Xbox 360 after mine died last week :(
 
Lesson learnt I hope.

ALWAYS use recorded at the very least, Special delivery though is really what you should be using.

Royal Mail are AWFUL.

By accident I had two parcels sent to my house address instead of my work, and both never arrived.

The residential service is a joke.
 
if you have proof of postage then you can get a little dosh off royal mail if you fight for it but thats about it
 
Pretty much what has been said already, responsibility is on you. Not much you can do but refund his money. Hopefully you got proof of postage which will allow you to make a claim upto £32.
 
do you think they would refund me 9 quid without having a tracking number?Incidently my g/f posted all the stuff, I did not even think to ask for her to send it recorded. Only thing which was sent special was the powerpack due to how much it went for.
 
Certificate of posting is a separate thing which you can get for free. I've not made a claim with RM before but if you have the receipt with details on that might be sufficient.

If you sure its lost I'd just refund the guy now, not much point making him wait for the inevitable, ebay and paypal will favour him in any dispute.
 
Paypal will automatically refund any "item not received" claim (regardless if the buyer received the article or not) if the seller cannot provide a tracking number.
 
sometimes stuff just takes ages or gets lost. Always use recorded delivery it helps stop the postmen from stealing it. If it's worth more than £50 use special delivery. State on e$$ay what service you are useing to post with and then they cant complain about delivery prices.
 
You charged £2 postage and didn't send it recorded? I can't believe it costs that much for a jiffy bag and a first class stamp. Did you state in your auction that there would be no insurance?
 
the-void said:
Paypal will automatically refund any "item not received" claim (regardless if the buyer received the article or not) if the seller cannot provide a tracking number.
Not True - If the seller has taken the cash out of his/her bank and there are no funds available, then ebay/paypal cannot refund the cash.

I have been on the receiving end of this, its not good.
 
Looks like you will have to take the hit mate. Always send recorded it only cost's £1.33 for a game. Royal Mail are generally quite good with recorded items even standard parcels. Sadly the buyer/recipient of the goods can pull a fast one if its delivered by the latter method as may be happening in your case.
 
Bobcat said:
Not True - If the seller has taken the cash out of his/her bank and there are no funds available, then ebay/paypal cannot refund the cash.

I have been on the receiving end of this, its not good.


me too

Stelly
 
God i'd be scared to sell anything on ebay without sending it recorded. Bound to get some smart arse insisting they never received it and/or reversing the paypal charges. :mad:
 
On another note, I sent a graphics card back to a company via RM's 1st class recorded for a refund. Stupidly I forgot to insure it for it's cost of £225 and it hasn't turned up (posted on the 16th March) according to the company, yet. I know it could still turn up, but if it doesn't, am I only liable to claim £32 back?

I post using 1st class recorded, however this time the usual guy who asks me the cost of the stuff i'm selling wasn't there to ask me and I forgot that day I was posting a £225 graphics card along with the other 8-9 items I was sending. So yeah, i'm expecting miracles, but from now on it looks like I need to be extra careful sending expensive items.

I have the receipt and tracking number, but the website shows no sign of it (funnily enough another item I sent recorded that arrived to its destination safe and sound also has no record on the website). I called Customer Support, but they know as much as the website TBH.
 
Vixen said:
You charged £2 postage and didn't send it recorded? I can't believe it costs that much for a jiffy bag and a first class stamp. Did you state in your auction that there would be no insurance?

There's also the cost in fuel / bus tickets the person may have to fork out for to get to the PO. ;)
 
Mikol said:
There's also the cost in fuel / bus tickets the person may have to fork out for to get to the PO. ;)

That's hardly something the buyer should be expected to cover. Postage costs should be the amount to package and pay royal mail, not how much it costs for the seller to get to the post office :p.
 
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