EDF METER. Urgent help needed

Associate
Joined
26 Jun 2021
Posts
3
Location
Wimbledon London
Hello
My 84 year old nan has a EDF Electric meter but the top up key she has is a British gas key , always had this , for years and no problems
The key is topped up but it says Error a4 when she tried to put it in
She has £1 left in the meter and im 100 miles away from her. Tried lots of different numbers. no one can help. Any ideas please?
 
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