Reminds me of working at the edinburgh fringe
"my show was cancelled I want a refund"
"ok, let me just check....yes it has been cancelled, and I've refunded you through your originial payment method (we cant change that)"
"what about the the taxi, no-one told us that it was cancelled and we wasted money to and from the venue, and also compensation for a disapointed night"
*facepalms* "The fringe is a third party ticket agency, if the show does not tell us they have cancelled we can not inform our customers." - no customer seems to understand this, they think that we (the box office) runs and manages everything!
I'm sure I also got that ****ed off at a customer I told them that nowhere on the ticket told them to travel by taxi and it was their own choice.