I would suggest being a bit more "assertive". OcUk should be handling this for you. I think DSR is out of the equation if you have already said it was faulty, but you'll need someone more clued up than me to confirm or deny it.
Email me your details if you want I will make sure this is done first thing monday morning. Or go through OCUK ([email protected] please copy Dominik Ungermann <[email protected])

