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EVGA UK RMA centre announced

@ jasonsony Via the EVGA LED controller software it is possible to set the LED in brightnes for loads mean the brighter the LED is lighting the higher the load is. I am afraid we do not have the option to have it in special colours for low and high loads. http://forums.evga.com/EVGA-LED-Controller-121-Now-Supports-EVGA-Pro-SLI-Bridge-m2028614.aspx Generally the NVIDIA experience software do also have feature to config the LED on a card.

@Spikey, due to the IT issues we had there is a slight delay but till the end of next week you should have a replacement.
 
I have two 780ti Kingpins and they've been excellent since I bought them in 2014, powering my dual monitor setup and the hdmi port connected to my TV. However since the end of last year, they've been acting weird.
The problems just come and go. It ranges from coil whine during gaming, sometimes a blank screen when I start a game on the primary monitor (not the TV) and the only way to get rid of the blank screen is either a hard reset or take out the two DVI cables at the back then plug the primary monitor to the none primary DVI port and then it resets itself and the screen shows again. Sometimes games that I can play at about 80fps on 2560x1440 resolution could barely do 30fps after a restart. The more pronounced problem is if I'm playing a game and the game crashes, if I restart the game, one of the cards downclocks and doesn't go past 800mhz core speed until a hard reset or cold boot, sometimes I even have to unplug the power to the PSU at the back. Which card downclocks is random, today it could be the first card and tomorrow the second card. I've tried alternating between Normal bios switch and the LN2 switch, still the same result. A new one I'm starting to experience is when I switch my primary display to my TV (using HDMI port), sometimes it takes like 2mins for the screen to settle down, by that I mean like when you change the resolution on your monitor and you click apply and there's a momentary flicker, it's like that but it goes on from seconds to minutes.

I've tried and tried and tried to find out what the actual problem is but to no avail.
I've already tried a complete uninstall of drivers using DDU several times and then also tried to a new OS install a couple of times.
I've checked to see that I'm getting consistent power to the GPUs, I've done the bios thing, I've tried GPU-Z (though not really reliable) and more importantly, also both GPUs have the ProbeIT cables that came with the GPUs connected and used my Fluke 287 ( I actually bought this specifically so I can check the voltage readings) to monitor voltage reading, both the +12v, +5v and +3.3, all within nominal readings. I changed my PSU from 1100watt to EVGA Supernova G2 1300W. I've also monitored the NVVDD voltage on and off gameplay sessions and sometimes it idles around 0.9v and then to about 1.35v during gameplay and other times it's at approx 1.3v with no gameplay, sometimes even after a cold boot.

Finally today I bit the bullet and started a ticket with EVGA today, they were really really quick with the response, and they emailed me detailed instructions on things to try. Unfortunately these were things I've already tried before but didn't help. So they just said to RMA them. I've started the process, uploaded my invoice for Proof Of Purchase (bought from Scan Computers).
So now I'm just waiting got the RMA to be approved. All in all, I'm happy so far with the service from them, this is my first ever RMA so fingers crossed. I'm really sad to see these babies go, I mean I bought them and never looked back until now at least. ;-(

I'll keep updating as the RMA progresses, just thought it'll be nice for people to know that my experience so far with them has been good.
 
Ben @ EVGA said:
Hi

All of our RMA and warranty is linked to the serial number on the card. We of course do encourage customers to register their cards and upload original invoice but you can proccess your RMA as a guest RMA at the following link:

http://www.evga.com/support/guestregister.asp

Thanks
Ben
Click to expand...

Thanks for the reply Ben.
I managed to find the invoice, I spent literally hours digging through the house then I finally got lucky, it was buried somewhere in the box that my 900D case came with. Really really relieved.
 
Hello Oomson,

have you also tested each card for its own in the system because it is unlikely both cards fail at the same time. If you have easy access to a second system like of a friend or family member. Just to make sure mobo is also ok. If not feel of course free to continou with the RMA. Do you do a RMA with both cards at the same time or with one after the next?
 
EVGAdominik said:
Hello Oomson,

have you also tested each card for its own in the system because it is unlikely both cards fail at the same time. If you have easy access to a second system like of a friend or family member. Just to make sure mobo is also ok. If not feel of course free to continou with the RMA. Do you do a RMA with both cards at the same time or with one after the next?
Click to expand...

Unfortunately I don't have access to another rig (not anymore) to do more testing and work life is starting to become hectic that there's just not enough time now to tinker around.
Fortunately my RMA just got approved this morning and I am really really not looking forward to taking them out.
As for your last question, I RMD'ed both cards at the same time but I'm not sure if I can send them one at a time.

Edit:
Forgot today is Thursday, I'll bemail having them picked up tomorrow (Friday) then and they should get them tomorrow. I'll be sending both of them, just have to bite the bullet and move on.
 
Last edited:
Spikey said:
It appears a straight swap. As long as the idle temp isn't 60c like my current one I will be happy! :D
Click to expand...

Nice, please keep the updates coming.

Just sent of my 2 x 780ti Classified Kingpins as well.
So just have to wait and see what happens.
I'll keep you guys posted too.
 
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