Fault after battery replacement at Genius Bar

Downsy

Downsy

Downsy

Associate
Joined
5 Mar 2004
Posts
512
Location
Aylesbury
Hello all,
Took my phone in for a battery change as it was showing 51%. This was done this afternoon. When I got home and used the phone I've noticed that the power button does not work. Do you think there will be any push back from the store when I go in tomorrow? Are they going to blame me for the problem? From what I saw they ran it through their diagnostic systems and flagged up the battery, would the buttons have been checked at the same time?
Thank you for your thoughts.
 
To follow up on this, I took it to the store today to be told that although the phone ran through their diagnostic process ok after the new battery was fitted, they will not be responsible for any further work to repair it as when it was repaired last year on insurance, the company used third party parts and did a bad job - not replacing screws, incorrectly fitting the battery, and not replacing board cowls. I've not got to go back to the insurance lot and try to explain this!
 
They said they don't test the on/off button. What confuses me is that they still went ahead with the battery replacement knowing that it was a third party screen, but didn't tell be beforehand that if it bricks, it's not their responsibility.
 
It’s an 8 plus.
It was sent to my insurance’s repairer in December last year when it fell out of a jacket pocket and smashed the screen. The screen was replaced and it was working well. When Apple replaced the battery the side sleep/wake button stopped working.
I suppose that it’s probably near on impossible to tell a third party screen without removing it.
 
Follow up for those who are interested, my insurer wants me to send my phone back to their preferred repairer for warranty repair. I've lost faith in these lot as they have proven themselves to do a bad job. I'm going to get back to them in the morning to reject that course of action as I cannot be sure that the work will be done to a satisfactory standard, and that there will be no way I could be confident that they will use oem parts.
 
From looking at the repair company website they say that their technicians are apple certified and use genuine OEM parts, but I cannot find them on the Apple website as being an authorised supplier.
 
I'm waiting for a call back from the insurance. The repairer wants to have another go but I have lost faith in them doing a good job or using the right parts. But I doubt if I'm going to be able to leverage a repair at an apple authorised dealer. Odd thing is that the repairer states that they have apple certified technicians and oem parts, either they are falsifying this, or they have a lower level of service for insurance jobs.
 
The repairer has stated that the parts are OEM as they are the same as Apple use, although they don't have Apple logos on them i.e. straight from the manufacturer and not through Apple.

Alpherah, do you think that if the phone was sent to Apple for repair they would just scrap it and charge me for a new/refurb phone?
 
Hopefully the final post in this saga, my insurance company have agreed for it to be fixed at Apple including replacing all the third party parts their preferred repairer put on it!
 
Going in to the Apple store on Friday to see what the best they can do for me in the way for repair/replace. I could really do without being without my phone for a long period while it's being repaired!
 
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