Soldato
[TW]Fox;22416834 said:
Well not exactly, but not far off. I will call it a legal way to exploit people then.
It's noting more than taking advantage of their customers.
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Faulty item within warranty, need advice
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Well not exactly, but not far off. I will call it a legal way to exploit people then.
It's noting more than taking advantage of their customers.
Soldato
[TW]Fox;22415283 said:
I rather a retailer as i prefer a saleable drive, can't put recertified hard disks in clients systems. Prefer my own disks to be 'fresh' as well and not someone elses problem that they 'fixed' (or in Seagates case, wipe all bad SMART data and hope for the best). I RMA a lot of drives and the only manufacturer that sent back new drives was Samsung, now Seagate owns their hdds its going to suffer.
![[TW]Fox](/data/man-of-honor/2009.png){kind=avatar}
Irrelevent, as many retailers will simply RMA to the manufacturer on your behalf anyway. Besides if you are buying for business then perhaps pop to another thread as SOGA doesn't apply to you anyway
![[FnG]magnolia](/styles/overclockers/avatars/9.png){kind=avatar}
Caporegime
It's amazing how quickly the pron collection grows, isn't it?
Soldato
[FnG]magnolia;22417034 said:
Agree, all those videos of Justin Timberlake soon take up space.
Soldato
[TW]Fox;22416990 said:Irrelevent, as many retailers will simply RMA to the manufacturer on your behalf anyway. Besides if you are buying for business then perhaps pop to another thread as SOGA doesn't apply to you anyway
Not quite 'irrelevant' as you say as i've used many retailers (more than most, trust me) and none have sent recertified replacements. I do deal in non-retail buys mostly these days though so maybe things have changed a bit.
this is why i dont use the retailer that scams its customers, ocuk's customer service used to be pretty bad but thats a thing of the past, even if its a few quid more now i use ocuk for this reason
Ive seen an RMA of this type before for a gtx 480, they had the same one in stock for £230 yet offerd a £65 refund and they point blank refused to send the gtx 480 back so it could be rma'd to the manufacturer.
Why because they probably got a gtx580 off them instead
Ive seen an RMA of this type before for a gtx 480, they had the same one in stock for £230 yet offerd a £65 refund and they point blank refused to send the gtx 480 back so it could be rma'd to the manufacturer.
Why because they probably got a gtx580 off them instead
Whaaaaaaat, that's crazy! I really do hope they will send my drive back.
Soldato
Make sure its not one of them drives where it says "warranty is with retailer/distributor" etc or you will just be wasting money having it returned to yourself.
I have the drive regged on Western Digitals site, the warranty runs out in 2013 some time.
Soldato
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Should have just done an Advanced RMA with WD, really. I had the exact same thing happen to my 2TB Elements the other week -- totally packed in, losing me a huge amount of data.
Got a shiny new replacement from them via RMA, but I certainly won't be trusting it with anything important.
Got a shiny new replacement from them via RMA, but I certainly won't be trusting it with anything important.
Soldato
Really? That is appaling if true
Now I'm freaking annoyed, just got off the phone with them after 5mins or so of speaking and she said she's contacted the RMA team. They may have sent it in for recycling she's waiting for them to get back to me. The best they can do is give me a part refund if thats true. WHAT KIND OF ******** IS THIS?
With regards computer equipment I deal with the manufacturer direct from day one - it is quicker, easier and in many cases cheaper to do this.
I've had HD's arrive to me that ar DOA, I still use the manufactuer for replacement.
Anything "large" that will cost a fortune to send (provided I'm not being offered free pick-up) I will contact retailers, but maufacturers seem far better geared to sorting issues out.
Crucial are an amazing company to deal with, fast replacements and "free" upgrades if the item you return is no longer actively manufactured.
I've had HD's arrive to me that ar DOA, I still use the manufactuer for replacement.
Anything "large" that will cost a fortune to send (provided I'm not being offered free pick-up) I will contact retailers, but maufacturers seem far better geared to sorting issues out.
Crucial are an amazing company to deal with, fast replacements and "free" upgrades if the item you return is no longer actively manufactured.
I had an item turn up DOA and I returned it Royal Mail as per their website.
They claim they will only give me up to £4 of the postage amount.
Told them to stick it where the sun doesn't sign, quoted the SOGA and contacted their local trading standards office.
It even says on the competitors website that they'll refund in full!
They claim they will only give me up to £4 of the postage amount.
Told them to stick it where the sun doesn't sign, quoted the SOGA and contacted their local trading standards office.
It even says on the competitors website that they'll refund in full!
Soldato
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Same here, I got the updated model. Turnaround was only a few days too.
Soldato
You will see this starting to happen more and more in the future especially with hard drives (OEM Not Retail) As most distributers have a partial refund warranty policy if they do not have the item in stock. This along with a lot shorter warranty periods (Most hdds that are not enterprise class have gone from 3 down to 1 year warranty and most enterprise class drives are now under proportional value warranty policy) doesnt look good really.
Just got off the phone with an agent from WD. He gave me some great advice. He isn't a party in this at all but he has agreed that ****** does pull sneaky things like RMA and get recertified drives and sell them as new. He suggested that I keep bugging ****** to try and get my drive back.