Fraud on my epic game store account - £100 of Fortnight related purchases

KillBoY_UK · 18 Feb 2019 at 11:37

So I'm at work this morning where just before 10:00 I get 6 emails in the space of 5mins, 3 from epic and 3 three from paypal saying there had be some purchases of vbucks and an item pack which where not me!

Silly me didn't have 2FA enabled on the epic account so I spent the next hour changing passwords, enabling 2FA and writing support tickets to both Epic and paypal.

Has anyone else had Fruad like this on there epic account ? what was the time frame and resolution?

NoobCannon · 18 Feb 2019 at 11:44

Lol epic store fails again.

Good luck with thier customer service.

Should get a refund from paypal hopefully

KillBoY_UK · 18 Feb 2019 at 11:56

NoobCannon said:
Lol epic store fails again.

Good luck with thier customer service.

Should get a refund from paypal hopefully

I'm not expecting PP to be helpful as the PP account was linked and authorized to the epic one so who knows

Glanza · 18 Feb 2019 at 12:04

Anyone else have access to your account, wee nipper or anything like that considering it's half term.

Swifty55 · 18 Feb 2019 at 12:26

Lol. Fortnite..

Steampunk · 18 Feb 2019 at 12:30

You should put 2FA on your Paypal account too. As for resolution, Epic has a notoriously bad rep in the US, with many complaints made about them to the BBB that they just ignore customers.

something daft already!! · 18 Feb 2019 at 12:43

Epic fail

Diddums · 18 Feb 2019 at 12:45

What did they buy though? If they bought this then you should probably just leave it tbh.

booyaka · 18 Feb 2019 at 12:46

Happened to another chap I know - Epic did nothing, responded to nothing, just ignored it.

Cost him £120 via paypal and they didn't want to know as it was his fault for not having 2FA enabled

KillBoY_UK · 18 Feb 2019 at 12:57

Glanza said:
Anyone else have access to your account, wee nipper or anything like that considering it's half term.

Nope, single with no spawns of the devil that I know of

Steampunk said:
You should put 2FA on your Paypal account too. As for resolution, Epic has a notoriously bad rep in the US, with many complaints made about them to the BBB that they just ignore customers.

I have done now, thanks

Diddums said:
What did they buy though? If they bought this then you should probably just leave it tbh.

Some pack of some sort of item pack and to loads of V bucks

booyaka said:
Happened to another chap I know - Epic did nothing, responded to nothing, just ignored it.

Cost him £120 via paypal and they didn't want to know as it was his fault for not having 2FA enabled

When was this ? ive done abit of reading and some people have gotten refunds after a week so so.

Worst case I just have to report fraud on the card level

Roar87 · 18 Feb 2019 at 13:34

I sit just in front of the Fraud department at the bank I work in, this is very common based on the conversations I listen to.

Rackerz · 18 Feb 2019 at 13:46

Same happened to me, I only got my account back because it was linked with my PSN which said fraudster missed or forgot to unlink.

Luckily they only purchased things with vbucks I already had, but when Epic did respond (which was within 24 hours) they wanted absolute proof of everything. Passport photos .. you name it.

KillBoY_UK · 18 Feb 2019 at 14:03

I just had reply from epic, they sent a sent a second email to confirm the account on the email address. etc

uncle_rufus · 18 Feb 2019 at 14:41

Maybe it was the Chinese Government?

KillBoY_UK · 18 Feb 2019 at 16:57

GOOD NEWS EVERYONE

Paypal of all people have refunded me

We've determined the payment(s) in question were unauthorised and have refunded the full amount.

Here are the transaction details:

Date: 18 February 2019

Transaction amount: £4.98 GBP

Date: 18 February 2019

Transaction amount: £79.99 GBP

Date: 18 February 2019

Transaction amount: £15.99 GBP

Steampunk · 18 Feb 2019 at 17:08

KillBoY_UK said:
GOOD NEWS EVERYONE

Paypal of all people have refunded me

Would Epic count this as a chargeback? Better hope Epic don't kill your account. They apparently delete all your games, not just the one that had the fraud done against it.

Malevolence · 18 Feb 2019 at 17:13

Yeah, if PayPal have refunded you rather than Epic then you can wave goodbye to your Epic account.

KillBoY_UK · 18 Feb 2019 at 17:15

Malevolence said:
Yeah, if PayPal have refunded you rather than Epic then you can wave goodbye to your Epic account.

I told Epic at the time they I opened a case with Paypal as well

Steampunk · 18 Feb 2019 at 17:26

KillBoY_UK said:
I told Epic at the time they I opened a case with Paypal as well

They won't care.

KillBoY_UK · 18 Feb 2019 at 17:27

Malevolence said:
Yeah, if PayPal have refunded you rather than Epic then you can wave goodbye to your Epic account.

Steampunk said:
Would Epic count this as a chargeback? Better hope Epic don't kill your account. They apparently delete all your games, not just the one that had the fraud done against it.

Worst case that happens I would only lose 20usd in my wallet there, Fornight I don't care about I don't have any other games or purchases, 99% of my time spent on the account is UnrealED which is free anyways. I replied to there email number again saying PP had refunded me gave them the case ID etc.

At worse it be a small inconvenience.

What I suspect will happen is given paypal refunded so quickly it must have been very open and shut/very obvious it was fraud, Epic will see the same and fact paypal have refunded me already which I informed them off they just close the case.