Associate
- Joined
- 10 Jan 2004
- Posts
- 155
I have a real pain in the arse on my hands.
I had FTTC that was working up until this morning. It turns out someone has miskeyed a cancellation on the line and it is now terminated. Zen said they could replace the order but when they tried to they found my exchange was no longer allowing FTTC and it had to be FTTP.
Unfortunately, the reason I don't have FTTP is due to costs that started at ~£12K to install and ended up near £7K after a re-survey.
Has anyone else been in this situation? Any idea on what I can do? I now can't order any services and am stuck. I can't see that Openreach would be allowed to create this scenario but I am struggling to see how I get this resolved through a provider or ofcom.
I had FTTC that was working up until this morning. It turns out someone has miskeyed a cancellation on the line and it is now terminated. Zen said they could replace the order but when they tried to they found my exchange was no longer allowing FTTC and it had to be FTTP.
Unfortunately, the reason I don't have FTTP is due to costs that started at ~£12K to install and ended up near £7K after a re-survey.
Has anyone else been in this situation? Any idea on what I can do? I now can't order any services and am stuck. I can't see that Openreach would be allowed to create this scenario but I am struggling to see how I get this resolved through a provider or ofcom.