Soldato
Right after a bit of advice please!
This laptop is 2.5 years old and out of warranty (obviously not worth £1k but to my gf it's still £1k of gear), my gf uses it for her uni work and is very upset as it's just died. If you try to turn it on it goes up in smoke.
Now I don't think this is OK, I think this is a manufacturing fault and even though it's "out of warranty", it's no excuse for something that cost £1k catching fire after 2 years. Literally, thick grey smoke is coming out of the laptop when switched on.
What right does my gf have and what do you recommend we do?!
I will send a nicely-nicely email first but I'm pretty sure that they're just going to say "It's out of warranty, pay us or go away." as I've spoken to them before about other issues with the laptop out-of-warranty.
This laptop is 2.5 years old and out of warranty (obviously not worth £1k but to my gf it's still £1k of gear), my gf uses it for her uni work and is very upset as it's just died. If you try to turn it on it goes up in smoke.
Now I don't think this is OK, I think this is a manufacturing fault and even though it's "out of warranty", it's no excuse for something that cost £1k catching fire after 2 years. Literally, thick grey smoke is coming out of the laptop when switched on.
What right does my gf have and what do you recommend we do?!
I will send a nicely-nicely email first but I'm pretty sure that they're just going to say "It's out of warranty, pay us or go away." as I've spoken to them before about other issues with the laptop out-of-warranty.
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I wish I could name and shame as this particular company has been a nightmare from the beginning where it took about 30 days for delivery.