1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Gigabyte GeForce GTX 480 Warranty

Discussion in 'Graphics Cards' started by paspc, Dec 10, 2011.

  1. paspc

    Gangster

    Joined: Jun 1, 2004

    Posts: 129

    I bought my lovely new Gigabyte GeForce GTX 480 "Special Edition" from OCUK last May but sadly I think it has died. :( Does anyone know if this card is covered by Gigabyte warranty?

    I’ve looked on the UK Gigabyte website and found this warranty checker:
    http://uk.gigabyte.com/support-downloads/customer-service.aspx
    But it just says I should contact OCUK .

    The OCUK website says I should contact Gigabyte and there link here:
    https://www.overclockers.co.uk/support.php#direct
    takes me to the Taiwan Gigabyte website :S

    Can someone how has gone through a successful Warranty /RMA please advise what to do. How long does this process usually take?

    Thanks
     
  2. ALXAndy

    Capodecina

    Joined: Apr 23, 2010

    Posts: 10,186

    Location: West Sussex

    Usually 3 years and they go by the date of manufacture on the card which is a part of the serial.

    Mate of mine had a duff UD3 and they were in Milton Keynes IIRC.
     
  3. Atom

    Wise Guy

    Joined: Jan 8, 2007

    Posts: 1,465

    Location: Manchester

    rma direct with GB. Milton Keynes rma base.

    Someone else on the forum sent his gtx480 soc there and got a gtx580 back.
     
  4. Cleeecooo

    Capodecina

    Joined: Oct 8, 2010

    Posts: 22,327

    Location: Purley - Croydon

    Indeed I did!!

    Basically, I've forgotten how you go about it!

    IIRC, you email support@gigabyte.co.uk and they email you a form which you fill out (excel)

    You then get an RMA number and send it off to their Milton Keynes centre. Then you wait for the GTX 580 to arrive :D
     
  5. xsistor

    Wise Guy

    Joined: Jun 24, 2009

    Posts: 1,549

    Location: London

    What? Oh man that's so awesome!
     
  6. Angel_Rex

    Hitman

    Joined: Dec 8, 2004

    Posts: 834

    I just picked up a gtx480, loving it!
     
  7. Rroff

    Man of Honour

    Joined: Oct 13, 2006

    Posts: 68,518

    Theres a reason I usually buy gigabyte, hope people don't start abusing this like what happened with BFG tho :(
     
  8. xsistor

    Wise Guy

    Joined: Jun 24, 2009

    Posts: 1,549

    Location: London

    How did people abuse BFG?
     
  9. Rroff

    Man of Honour

    Joined: Oct 13, 2006

    Posts: 68,518

    By misusing the RMA service to get free upgrades basically... (tho BFG did actually have a pretty bad failure rate for some reason). It wasn't the reason for them going under but it certainly didn't help.
     
  10. paspc

    Gangster

    Joined: Jun 1, 2004

    Posts: 129

    OK thanks for all the replies. How long did the whole process take? Do you think I will have a working gfx card before Christmas. Will be sad to have a gameless Christmas...
     
  11. ALXAndy

    Capodecina

    Joined: Apr 23, 2010

    Posts: 10,186

    Location: West Sussex

    The problem is ROC lead free solder.

    It has no lead, only tin. Tin is a lot more brittle than lead, and doesn't offer any flexibility.

    Heat will degrade the flux (which bonds it) at which point stress from expansion and contraction of the PCB will cause the solder joints to crack and fail.

    The 2 series were incredibly hot cards. ROC solder was also just beginning to become mainstream on the cards, and anything over 80c will degrade the flux (an epoxy) really quickly.

    It also didn't help that Nvidia stopped producing replacement cards for BFG to supply, and they had nothing to sell (stocks were gone). At which point they were just sitting there RMAing cards and not recouping any cash whatsoever. A deadly combination.

    XFX received the same red headed stepchild treatment, but just simply performed a turncoat manoeuvre and went to ATI. BFG were faithful til the end (literally).

    In summation - Nvidia suck ass.
     
  12. Rroff

    Man of Honour

    Joined: Oct 13, 2006

    Posts: 68,518

    Yeah but BFG got hit by it a lot harder than any other brand - I'm wondering if somewhere in their pipeline they were being stored in conditions where the temperature or humidity contributed to the BGA solder failure that was rampant on BFG cards.
     
  13. MumboJumbo

    Sgarrista

    Joined: Dec 2, 2006

    Posts: 8,194

    Well I just had a 480GTX SE die on me too only I run them in SLI so getting a 580 back isn't that helpful!
     
  14. always4lora

    Wise Guy

    Joined: May 14, 2007

    Posts: 2,276

    always give it me if you don't want it :)
     
  15. xsistor

    Wise Guy

    Joined: Jun 24, 2009

    Posts: 1,549

    Location: London

    Send me the 580 and I'll send you a 480
     
  16. ALXAndy

    Capodecina

    Joined: Apr 23, 2010

    Posts: 10,186

    Location: West Sussex

    Well the BFG plant was in Wales :D

    Nice dry place :D