My Gigabyte Monitors Menu Joystick stopped working (would not let me exit the menu or go left in the menu meaning i could not change settings etc)
I contacted ocuk who then asked me to contact gigabyte uk directly
this could not be done due to the return portal being down for weeks on end...
eventually i got a reply from a direct email and got an rma setup, filled out the rma form explaining the fault and serial numbers etc, monitor was collected.
One month later no updates at all so i pinged over an email asking for an eta to which i got a blunt response saying "the goods will be looked at this week".
This email was sent yesterday morning, out of nowhere my monitor turns up today with a piece of paper claiming it was tested and no fault found. As you can imagine i'm not very happy at all, i've provided a video of the fault and it still exists, it is not an intermittent fault so if the item was tested and my rma form was checked the fault would immediately be seen.
I'm waiting for a reply now but i just want to know where i stand with this, it seems they left my item sitting for a month then rushed it out the door when i questioned it without bothering to check it at all. If im expected to wait another month for my item to be "tested" and repaired surely this is not acceptable.
As a customer of ocuk/gigabyte for over 10+ years this is really dissapointing.The service so far and blunt message/non existent communication from gigabyte seem so shady.
any advice here? do i have a right for the monitor to be replaced asap?/is there an acceptable or legal time a faulty item should be repaired by the manufacturer?
cheers.
I contacted ocuk who then asked me to contact gigabyte uk directly
this could not be done due to the return portal being down for weeks on end...
eventually i got a reply from a direct email and got an rma setup, filled out the rma form explaining the fault and serial numbers etc, monitor was collected.
One month later no updates at all so i pinged over an email asking for an eta to which i got a blunt response saying "the goods will be looked at this week".
This email was sent yesterday morning, out of nowhere my monitor turns up today with a piece of paper claiming it was tested and no fault found. As you can imagine i'm not very happy at all, i've provided a video of the fault and it still exists, it is not an intermittent fault so if the item was tested and my rma form was checked the fault would immediately be seen.
I'm waiting for a reply now but i just want to know where i stand with this, it seems they left my item sitting for a month then rushed it out the door when i questioned it without bothering to check it at all. If im expected to wait another month for my item to be "tested" and repaired surely this is not acceptable.
As a customer of ocuk/gigabyte for over 10+ years this is really dissapointing.The service so far and blunt message/non existent communication from gigabyte seem so shady.
any advice here? do i have a right for the monitor to be replaced asap?/is there an acceptable or legal time a faulty item should be repaired by the manufacturer?
cheers.
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