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Got a refund from paypal but PSN said no

Discussion in 'Console Games & Hardware' started by [TFU] Thegoon84, Nov 7, 2018.

  1. [TFU] Thegoon84

    Soldato

    Joined: Jun 17, 2009

    Posts: 6,860

    Location: Swansea

    As the titles says.

    Long story short, my first experience of kids buying stuff they shouldn't.

    We had a party at ours Saturday, a few of the kids were playing fornite. Didn't realise my paypal account was still linked, they purchased fornite.

    Long story short, contacted paypal to say unauthorised payment on account and playstation. Playstation came back and said:

    As you might know, the content purchased is additional downloadable content (DLC) which expands the base game experience. In this case, the DLC has been provided for use with Fortnite and was activated when it was downloaded. Because of this, we can't offer a refund on this occasion. For future reference, you'll find details of our cancellation and refund policy at http://bit.ly/PS_Cancellation_Policy.

    Followed by paypal saying and refunding the money back into my bank account:
    Dear t


    We've determined the payment(s) in question were unauthorised and have refunded the full amount.


    Here are the transaction details:


    But i still have the game in fornite... Whats likely to happen here? I'm concerned that fornite will just shut down my whole account, but i have spent money there with the season passes etc?
     
  2. Suicidal Ferret

    Gangster

    Joined: Apr 6, 2011

    Posts: 279

    Sony will suspend/ban the account, if paypal reclaim the money from them, which they will
     
  3. Rroff

    Man of Honour

    Joined: Oct 13, 2006

    Posts: 57,863

    If you reversed a transaction a good chance your whole Playstation account will be suspended.

    Unless you can provide evidence a 3rd party misused your account (i.e. they can see out of region IP tied to the transaction) they likely won't re-activate it either - if the unauthorised payment was on a device under your care good luck with that they will usually expect the outstanding balance to be settled before they will take any other action.
     
  4. [TFU] Thegoon84

    Soldato

    Joined: Jun 17, 2009

    Posts: 6,860

    Location: Swansea

    Thought something like this would happen!

    I dont have anything of worth on my account.

    Could i just create another?
     
  5. omnomnom

    Mobster

    Joined: Mar 9, 2012

    Posts: 4,327

    So you reported a transaction that was authorised and claimed it wasnt? Your account will rightly be banned.

    You can open another with a different email address yes.
     
  6. [TFU] Thegoon84

    Soldato

    Joined: Jun 17, 2009

    Posts: 6,860

    Location: Swansea

    I reported a transaction that was unauthorised.... I contacted paypal and PSN. Paypal refunded me before PSN said no.

    I'm sure this has happened before... Will prob just open a new account as i dont use the PS4 at all. We'll see... If i've gotta pay it I will.

    Bit harsh if they just ban people without any chance of redemption.
     
  7. Noxia

    Soldato

    Joined: Dec 30, 2010

    Posts: 6,699

    Location: Wiltshire

    Yeah it's standard policy. I did the same when my account was compromised and they purchased about £200 worth of stuff in a minute. Took two weeks to get my account back.
     
  8. [TFU] Thegoon84

    Soldato

    Joined: Jun 17, 2009

    Posts: 6,860

    Location: Swansea

    Did you still have to pay the £200?
     
  9. Noxia

    Soldato

    Joined: Dec 30, 2010

    Posts: 6,699

    Location: Wiltshire

    No because they were able to establish my account was genuinelly compromised and I hadn't just changed my mind. They didn't disclose any information on how they established it though.
     
  10. TripleT

    Sgarrista

    Joined: Oct 24, 2002

    Posts: 9,151

    Location: Manchester City Centre

    It's not unauthorized if it was bought on your signed in account in your own home... It's just careless.

    New account time.
     
  11. satchef1

    Mobster

    Joined: Apr 17, 2009

    Posts: 3,186

    By definition, it is.

    But it is fairly easy to argue that the OP acted in a negligent manner, and is therefore not protected. Most banks include a negligence clause when defining an unauthorized transaction.

    PayPal are fairly unique in not considering negligence. They define an unauthorized transaction as:

    "Any payment made from a debit or credit card, bank account or PayPal account without the account owner’s permission."
     
    Last edited: Nov 7, 2018
  12. TripleT

    Sgarrista

    Joined: Oct 24, 2002

    Posts: 9,151

    Location: Manchester City Centre

    I'm talking from a purely PSN perspective. If you leave your account open and someone spends on it then it tough luck. He got lucky it was linked by PayPal who are easy but I imagine PSN won't be happy.

    He may get lucky again you never know :p
     
  13. fez

    Capodecina

    Joined: Aug 22, 2008

    Posts: 11,826

    Location: Sidcup

    Pretty sure PS can ban your console from PSN if you start doing things like this. Gumtree has loads on consoles that are banned from the service and you simply can’t use them online. The account you use is irrelevant.
     
  14. DIABLO

    Soldato

    Joined: Oct 18, 2002

    Posts: 5,193

    Location: N.Devon

    I think they only ban consoles if you exploit the firmware.
     
  15. andshrew

    Wise Guy

    Joined: Oct 25, 2002

    Posts: 2,428

    If you care about the account, contact Sony once it has been banned and they will unban it once you repay the amount that has been reclaimed by Paypal. You then need to pursue Sony directly if you want to try and refund the money properly without having your account banned. Making a noise on social media seems to work for some people.

    If you don't care then make a new account and move on.
     
  16. [TFU] Thegoon84

    Soldato

    Joined: Jun 17, 2009

    Posts: 6,860

    Location: Swansea

    So you're saying "the finders keepers" logic is fair game. I'm pretty sure if you find cash and fail to report it its a crime?

    I find it shocking that we as consumers always stick up for these multi national corps... "Oooooo your fault for using your playstation for years and someone else absuing your settings" logic.
     
  17. [TFU] Thegoon84

    Soldato

    Joined: Jun 17, 2009

    Posts: 6,860

    Location: Swansea

    I have done... They have flat out refused to pay as they say "in game purchase".

    Looks like my account is offline now anyways, but i can still access all my purchases.... Happy with that **** Sony.
     
  18. james.miller

    Capodecina

    Joined: Aug 17, 2003

    Posts: 16,947

    Location: Woburn Sand Dunes

    But..it is though. Payment methods should be secured and the ps4 allows you to do that by requiring a password at checkout. Its not sonys fault if you choose not to do that.
     
  19. [TFU] Thegoon84

    Soldato

    Joined: Jun 17, 2009

    Posts: 6,860

    Location: Swansea

    No it doesn't..... I've not used paypal to buy something from the app store since 2016. A kid at my party was playing on it and clicked "ok" to purchase, no password, 3 numbers at the back.... Nothing. One click purchase i didn't even know was possible.

    Again, so you're saying by that logic if left £50 on the table you'd take it and say "sorry you should have kept it safe, you're not having your money back. Your fault!".
     
  20. BowdonUK

    Wise Guy

    Joined: Jan 17, 2016

    Posts: 1,020

    Unauthorised means someone or something outside of your control made the transaction. But the kids were under your control. You just forgot to de-link your paypal account before letting them on it.