Has anyone actually managed to get their Dell PC fixed under warranty?

With regards being registered with the shop/reseller i can testify that it can happen and not just for home stuff. I bought £100k worth of servers and Vmware stuff for work through a reseller (they were cheaper than going through my usual Dell rep) and what they are supposed to do is inform Dell of the transfer of ownership during the sale, the place i used didnt so i couldnt get any support or warranty work done as they weren't registered to my company. Took about 2-3 days worth of phone calls between me, the reseller and Dell and eventually an email to the Dell EMEA VP to get it sorted!
 
Never had a problem with Dell's warranty service, just tell them you've done all the tests they require, sometimes they will ask for proof depending on the issue but most of the time I just say "yea I'm a technician so I know what to do", they usually accept this and organise an engineer visit/replacement etc...

Can't say I've ever had a problem with the ownership on the warranty though.
 
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Dell haven't been too bad from the times I've had reason to contact them. They sent out replacement parts for my sister-in-laws laptop when my nephew broke some keys off and they did a collect & return on my dads business PC (although they did annoy me by talking through a lot of crap on the phone when I knew it was the power supply and told them that, but they went through loads of checks (yes theres nothing on screen...) before concluding, sounds like the power supply has gone)
 
Sp00n said:
Never had a problem with Dell's warranty service, just tell them you've done all the tests they require, sometimes they will ask for proof depending on the issue but most of the time I just say "yea I'm a technician so I know what to do", they usually accept this and organise an engineer visit/replacement etc...

Can't say I've ever had a problem with the ownership on the warranty though.
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This
 
Jesus wept...you'll not believe this. I just spoke to a really helpful guy after all that, he checked the agents emails and said that my emails have been received but no-one has acted upon them, no technician has been notified! So basically the other guy who was supposed to arrange the repair has done nothing :(

This guy apologised and said that he has now requested that the technician call me tomorrow to arrange the repair.

It could be worse, I could be on the phone to BT, now they do have some atrocious customer service.
 
PumpkinSteve said:
Jesus wept...you'll not believe this. I just spoke to a really helpful guy after all that, he checked the agents emails and said that my emails have been received but no-one has acted upon them, no technician has been notified! So basically the other guy who was supposed to arrange the repair has done nothing :(

This guy apologised and said that he has now requested that the technician call me tomorrow to arrange the repair.
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Tomorrow? wtf?

When you speak to them next, they should create you a ticket there and then and you will receive an email with reference numbers almost instantly, I usually hang on the phone till I've got that.
 
It has a tag number but as soon as you tell them the number and they see it's an AW you get transferred to the 'premium service' department where they either tell you to install drivers or make you to email them and they'll send a technician, that's it. There is only one email address for all AW-related issues.

Hopefully this guy will come in a couple of days or so and then I can get rid of the thing. I bought a netbook instead and I'm playing the old favourites Baldur's Gate and Diablo!
 
We use Dell at work, great service but the hardware is crap so you need to rely on it too much. Currently trying to decide who to change to as we have had enough. Do OCUK do business accounts ;).
 
The most trouble-free computer I ever had was an HP Pavillion, had it for two years without a single problem, I don't even think I ever had a blue screen in that time. I also had an XPS 420 which was pretty good, didn't have many issues with it although my Seagate Barracuda in that system was killed by a Windows update.
 
My works Dell XPS M1730 has suffered complete GPU failure twice (very usual in that model, its NVIDIA's fault not Dell's) We buy all our Dell machines with the next day 3 year warranty.

In both cases I have spent around 25 minutes on the phone, the inidian call centre chap hasn't been pushy and when I have told him things he didn't understand he was willing to accept I knew more about computers than him. In both cases a new GPU + engineer to fit it turned up at my office the next day. The first time they replaced it like for like with a new 8800M GTX SLI setup, the second time they have replaced it with a 9800M GTX SLI setup.

So yes, no problems here.
 
I used to do some work for Dell, repairing their units. I was one of the poor fieldies that went out and got shouted at. The service is normally good, I found it all seems to fall down when you go through resellers.

If your laptop breaks and you live in London, you call in the fault and they arrange for an engineer to call and fix it. If the reseller is in Southampton, that would be the address the engineer gets. It seemed to be getting better, but you still got the odd call like that. You'd ring up the help desk and say I'm in Southampton (and the whole of my day is based around Southampton, and timed visits) but the laptop is in London. Nearly always they'd say, can't you pop into London and fix it, then carry on with the rest of your day.
As I said above, it was getting better, but still not fool proof.

:)
 
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