Basically the last 3 months have been a real nightmare with switching to SkyBB. Let me begin:
In August i registed my interest from the site (before the service was running) and about 2 weeks later i got a letter stating what i could and couldnt get (in my case, LLU services were available) So i phoned Sky up on the 10th to order sky. Gave them my MAC code from AOL which i requested 30 minutes earier (well done AOL) and my special order code. Basically said what package i wanted, and all was well. Was explained that i'd get my router etc after a few days.
A few days past and router arrived very quicky. Set it all up but i wasn't connected yet, but tried it anyway. Recieved a letter about a week after saying the activation would be the 14th (almost 2 weeks after i read the letter) so i thought fantastic.
The 14th came, but guess what. No SkyBB
So i left it for 7 days because i'd read BT were behind with activations. 7 days later still no activation, so i game them a ring. Basically the women asked me to read out my MAC code again, so i did. She said there was charecter missing, so i was a bit peeved off to say the least. Anyway, she said it is now being processed and that it would be another 14 days. 
Two weeks pass, and suddently my AOL stops, so no internet. Wait patienly for another two weeks and then phone sky. They said that as of the 11th of october i was connected (well over two weeks after i rang) so i explained the problem and so i was passed onto the CS tiers. After initial line tests, the guy said there was something blocking my line and Sky. He said he'd pass it on to tier 3 and they'd phone me, but it would be a few days. Eventually they phoned and said that it is activated, but still i had to internet.
Waited about another week i phoned again to ask what what happening. They they said that i was connected at there end, and thus can't see the problem. Then they said there was a problem at my exchage and that BT engineers are fixing the problem, but it would be a few days before it is fixed.
Well here i am almost two weeks after that last call, and STILL no internet. I've got a feeling swapping ISP's is going to be nightmare with all thats happened with sky over the few months. Do i need to request a MAC code from them, or will Sky issue me with a LLU MAC in which case isnt what i need if i am to go back to AOL or any other standard ADSL provider.
Thanks for reading such a large a quite boring past few months. I'm sick of getting fobbed of by Sky that i thought i'd ask you on here.
Many thanks
In August i registed my interest from the site (before the service was running) and about 2 weeks later i got a letter stating what i could and couldnt get (in my case, LLU services were available) So i phoned Sky up on the 10th to order sky. Gave them my MAC code from AOL which i requested 30 minutes earier (well done AOL) and my special order code. Basically said what package i wanted, and all was well. Was explained that i'd get my router etc after a few days.
A few days past and router arrived very quicky. Set it all up but i wasn't connected yet, but tried it anyway. Recieved a letter about a week after saying the activation would be the 14th (almost 2 weeks after i read the letter) so i thought fantastic.
The 14th came, but guess what. No SkyBB
So i left it for 7 days because i'd read BT were behind with activations. 7 days later still no activation, so i game them a ring. Basically the women asked me to read out my MAC code again, so i did. She said there was charecter missing, so i was a bit peeved off to say the least. Anyway, she said it is now being processed and that it would be another 14 days. Two weeks pass, and suddently my AOL stops, so no internet. Wait patienly for another two weeks and then phone sky. They said that as of the 11th of october i was connected (well over two weeks after i rang) so i explained the problem and so i was passed onto the CS tiers. After initial line tests, the guy said there was something blocking my line and Sky. He said he'd pass it on to tier 3 and they'd phone me, but it would be a few days. Eventually they phoned and said that it is activated, but still i had to internet.
Waited about another week i phoned again to ask what what happening. They they said that i was connected at there end, and thus can't see the problem. Then they said there was a problem at my exchage and that BT engineers are fixing the problem, but it would be a few days before it is fixed.
Well here i am almost two weeks after that last call, and STILL no internet. I've got a feeling swapping ISP's is going to be nightmare with all thats happened with sky over the few months. Do i need to request a MAC code from them, or will Sky issue me with a LLU MAC in which case isnt what i need if i am to go back to AOL or any other standard ADSL provider.
Thanks for reading such a large a quite boring past few months. I'm sick of getting fobbed of by Sky that i thought i'd ask you on here.
Many thanks