Managers Post:
We are closely monitoring feedback so please share your experiences [both +VE and -VE] as feedback from customers is vital for future improvements.
Most of the 'spots' or 'dots' noticed are not defective pixels: its dust that has gathered behind the glass. Clean room operations minimizes build up but total elimination is impossible. Dust gathers on all panels but the combination of panel vibrancy and glare can make it more noticeable on these models [as well as closer customer scrutiny].
Dust accumulation was always a problem from the moment this monitor was conceived. We tried open front bezels but contrasts seemed washed and faded. Color tinging wasn't so much of a problem so a transparent filter would have sufficed. That was until we tried applying it - very difficult and time consuming. Glass was the only option. We had to choose glass which didn't compromise the viewing angles so we stuck with Asahi from Japan.
Encapsulating glass around an open beaded trim was another problem: this is evident from posts which comment on how the glass seems 'raised' in some corners. Glass uniformity across the horizontal plane [in theory] has a tolerance of +/- 1mm and human assembly adds another +/- 1mm. Adhesive which bonds the glass adds a final +/- 1mm.
Until now, we didn't have a 'general everyday use' monitor as most of our displays were industry orientated. A few consumer grade monitors we did have were snapped up by OEMs looking for '1 vendor only' licensing. We still have budget displays floating about in EMEA distribution channels under retailer specific brands. As a B2B company, launching these models into the consumer domain was always going to be a challenge but we're confident we can overcome any shortfalls to make a success of it. We feel for the price, the combination of aesthetics, resolution and panel quality cannot be matched.
We welcome your posts and look forward to hearing feedback.
We are closely monitoring feedback so please share your experiences [both +VE and -VE] as feedback from customers is vital for future improvements.
Most of the 'spots' or 'dots' noticed are not defective pixels: its dust that has gathered behind the glass. Clean room operations minimizes build up but total elimination is impossible. Dust gathers on all panels but the combination of panel vibrancy and glare can make it more noticeable on these models [as well as closer customer scrutiny].
Dust accumulation was always a problem from the moment this monitor was conceived. We tried open front bezels but contrasts seemed washed and faded. Color tinging wasn't so much of a problem so a transparent filter would have sufficed. That was until we tried applying it - very difficult and time consuming. Glass was the only option. We had to choose glass which didn't compromise the viewing angles so we stuck with Asahi from Japan.
Encapsulating glass around an open beaded trim was another problem: this is evident from posts which comment on how the glass seems 'raised' in some corners. Glass uniformity across the horizontal plane [in theory] has a tolerance of +/- 1mm and human assembly adds another +/- 1mm. Adhesive which bonds the glass adds a final +/- 1mm.
Until now, we didn't have a 'general everyday use' monitor as most of our displays were industry orientated. A few consumer grade monitors we did have were snapped up by OEMs looking for '1 vendor only' licensing. We still have budget displays floating about in EMEA distribution channels under retailer specific brands. As a B2B company, launching these models into the consumer domain was always going to be a challenge but we're confident we can overcome any shortfalls to make a success of it. We feel for the price, the combination of aesthetics, resolution and panel quality cannot be matched.
We welcome your posts and look forward to hearing feedback.
I was thinking the exact same, but who are we kiddin'? 
