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Help! GFX just went bang! Found green liquid on mobo...

Discussion in 'General Hardware' started by Tunnix, Jul 11, 2019.

  1. Tunnix

    Associate

    Joined: Dec 4, 2013

    Posts: 42

    Hi guys,

    Turned on my PC this evening after being off for around 36 hours and my GTX 970 popped and sparked as soon as I hit the on switch. Immediately switched off and on inspection found a fair amount of green / translucent liquid running all along the pin connectors. After removing the GFX card (which I presume is now dead?) I noticed the same liquid in and around the card slot too. I've dabbed up as much as I can, but have no idea what this is, how it got here, if it's likely to be safe to plug a new GFX card in....

    I'm sure the mobo has a lifetime warranty, although I'd imagine it won't cover my now fried GFX card, even if it was the cause?

    Any advice would be VERY much appreciated.

    Photos attached, but just let me know if you need any further info.

    [​IMG]
    [​IMG] [​IMG] [​IMG] [​IMG] [​IMG] [​IMG] [​IMG]
     
  2. Hotwired

    Soldato

    Joined: Aug 17, 2009

    Posts: 6,568

    What's above your gpu? Looks like something dripped on it. Unless there was some substance on it while it was being installed.
     
  3. Jokester

    Don

    Joined: Aug 7, 2003

    Posts: 38,594

    Location: Aberdeenshire

    That slot on the motherboard is toast, I would be replacing it as well. What do you have above your GPU, it's likely to either be fan bearing oil or maybe heatpipe fluid, but I would put money on it being bearing oil it you don't have watercooling or have spilt something into your case.
     
  4. Trojan Horse

    Wise Guy

    Joined: Jul 27, 2012

    Posts: 1,488

    take full pic of case
     
  5. Uaon

    Gangster

    Joined: Jun 29, 2013

    Posts: 221

    Location: Wicklow Ireland

    No motherboard has a lifetime warranty, and that looks like an aio cooler leaked on it. Bearing oil is non conductive btw
     
  6. Tunnix

    Associate

    Joined: Dec 4, 2013

    Posts: 42

    Hey guys,

    Thanks for the responses so far. I think you might be right - It's water cooled and having just checked the heatsink, I've found this:

    [​IMG]

    It looks like this is the cause then! How does something like that happen?

    Is it a fault or just something that can happen over time?

    Given the pop, does this still likely mean the mobo socket is dead too?

    Thanks again for your help!
     
  7. Finners

    Wise Guy

    Joined: Mar 27, 2009

    Posts: 2,341

    Unfortunately yes, GPU and that PCI-E slot are almost definitely dead. How old is that AIO cooler?
     
  8. Tunnix

    Associate

    Joined: Dec 4, 2013

    Posts: 42

    Gutted... :-(

    The whole setup was purchased at the same time, 4.5 years ago.

    Anything I can do?
     
  9. Hotwired

    Soldato

    Joined: Aug 17, 2009

    Posts: 6,568

  10. Finners

    Wise Guy

    Joined: Mar 27, 2009

    Posts: 2,341

    If it were newer I would say contact the AIO cooler manufacturer, but being as old as it is I doubt they will be obliged to help you.

    If it were me I would sell the 4790k and build a system around the Ryzen 3600 but I can't see anyway out of this for you as you will need a new mobo and GPU at a minimum and z97 boards are not cheap and a risk buying second hand
     
  11. MassiveJim

    Wise Guy

    Joined: Feb 22, 2014

    Posts: 1,759

    Pretty much no. No gfx or mobo manufacturer will cover a leak, have to check the warranty on the aio is doubtful it's still in warranty but if it is you need to pursue them for replacement, not sure if they will cover other components though

    Bear in mind there is a possibility this has killed other components, ram/PSU/ssds etc. Possibly even cpu
     
  12. drakulton

    Gangster

    Joined: Apr 20, 2015

    Posts: 226

    Unless the AIO is still in warranty, unlikely, then you may be able to claim for the damage done to your PC components by the cooler.
     
  13. Rroff

    Man of Honour

    Joined: Oct 13, 2006

    Posts: 62,171

    Ooof that sucks - I swapped my gaming PC from water to a big tower heatsink again when one of the fans on the AIO started dying and haven't looked back - I'd only use watercooling for specific use cases these days.
     
  14. Tunnix

    Associate

    Joined: Dec 4, 2013

    Posts: 42

    Just looking through those links you sent @Hotwired - It looks like it should be under warranty still (purchased from OCUK in Nov 2014), and Silverstone state that in Europe the TD02 has a 5 years warranty. It also looks like they say they'll cover damage to components resulting from faulty production - so perhaps there is hope?! Although not sure how I'd go about starting this process... Their website only has a standard RMA form and no email address or contact number for Europe - just a postal address in Germany.

    Not had any experience with returns before - it it likely to be something OCUK will deal with?

    Thanks again
     
  15. Hotwired

    Soldato

    Joined: Aug 17, 2009

    Posts: 6,568

    I'd start with OCUK and see what they advise, you can't be the first person who's needed to RMA something to SilverStone through them.

    https://www.overclockers.co.uk/support

    The easiest anything would be to open a webnote. I believe this would be under Part Returns Enquiry: https://www.overclockers.co.uk/part-returns-enquiry

    Fill in details, order number, maybe link pics, describe stuff etc, what next.
     
  16. skyripper

    Wise Guy

    Joined: Jul 19, 2011

    Posts: 1,936

    House insurance for accidental damage?
     
  17. labcoattech

    Hitman

    Joined: Dec 1, 2010

    Posts: 784

    Location: England

    Did you move your PC recently? I would have thought that the cooling liquid would be non conductive?

    Contact OCUK support, I'm sure they can help point you in the right direction.
     
  18. Jokester

    Don

    Joined: Aug 7, 2003

    Posts: 38,594

    Location: Aberdeenshire

    Looks like a very slow leak that’s caused the copper of the block to corrode over a prolonged period of time and then the liquid has probably become much more conductive due to the copper ions it’s picked up as a result.
     
  19. Uaon

    Gangster

    Joined: Jun 29, 2013

    Posts: 221

    Location: Wicklow Ireland

    That aio has a 5 year warranty contact Silverstone and show them the pictures, they should reimburse your losses, that looks like it has been leaking for a long time
     
  20. MassiveJim

    Wise Guy

    Joined: Feb 22, 2014

    Posts: 1,759

    you need to know exactly what it has killed as well.
    All components in that PC will need testing to see if they still work.