Hitachi Finance - Buy Now Pay 12 Months Question

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Hi everyone, I have a question regarding Hitachi Finance and I thought I would ask here to see if anybody has used them before and how they operate.

on 28/04/14 I applied for a buy now pay in 12 months interest free loan for a laptop worth about £1000, I had an email saying my application had been approved and I got given a login to creditmaster to check the progress of my application, said I had successfully e-signed my agreement and everything was cool so I got sent my laptop.

However...

I don't know how I go about managing my account on Hitachi because when I go to log into their website it comes up that I need my agreement number and date of birth. I haven't received any letter from Hitachi with an agreement number and on my .PDF agreement it is blank where is says "Agreement number" at the top of the page.

How do they go about giving me my agreement number? I have emailed them 4 days ago and I haven't heard from them even though they claim to "Action my query in 48 hours"...

I know I have a year to pay it off but I'd really like to know where I pay for this and have all of the information at hand before then.

Thanks for your help!
 
Used them for my new kitchen, as you got a discount, but never had any intention of going beyond the 12 months. Paid it off online without any fuss.

Had to set up an account with them beforehand. Got sent an email from them with all the details on. But that toke a while to come as the account was only technically open when the goods got shipped (and with my kitchen that was a few months after I ordered it.)
 
Hi everyone, I have a question regarding Hitachi Finance and I thought I would ask here to see if anybody has used them before and how they operate.

on 28/04/14 I applied for a buy now pay in 12 months interest free loan for a laptop worth about £1000, I had an email saying my application had been approved and I got given a login to creditmaster to check the progress of my application, said I had successfully e-signed my agreement and everything was cool so I got sent my laptop.

However...

I don't know how I go about managing my account on Hitachi because when I go to log into their website it comes up that I need my agreement number and date of birth. I haven't received any letter from Hitachi with an agreement number and on my .PDF agreement it is blank where is says "Agreement number" at the top of the page.

How do they go about giving me my agreement number? I have emailed them 4 days ago and I haven't heard from them even though they claim to "Action my query in 48 hours"...

I know I have a year to pay it off but I'd really like to know where I pay for this and have all of the information at hand before then.

Thanks for your help!

Hi, did you figure out how to pay of your finance off early?
 
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