Hopefully a quicky...

[Pate]

http://www.pasty2smash.com

I clicked

 

[Sp00n]

Parcel2go...... I wouldnt touch them with a barge pole after the appaling service Ive had with them.

Although this is most probably DHL's fault, my parcel was lost. Trying to find this out via Parcel2Go's extreamly poor LiveChat staff gave me a proper headache. Thier phone support is actually OK, but it took about 20 minutes to get through.

Whats more annoying however is their claims proceedure. I made sure the parcel was insured for the full value the buyer paid for it. However the infomation I now need to submit for said claim is a joke. I even need to send a signed letter from the buyer to state that they havent recieved the package. Order tracking clearly shows the parcel went missing in the Manchester depot....

Sounds like you need to push the matter.

 

[p2g_qc]

Parcel2go...... I wouldnt touch them with a barge pole after the appaling service Ive had with them.

Although this is most probably DHL's fault, my parcel was lost. Trying to find this out via Parcel2Go's extreamly poor LiveChat staff gave me a proper headache. Thier phone support is actually OK, but it took about 20 minutes to get through.

Whats more annoying however is their claims proceedure. I made sure the parcel was insured for the full value the buyer paid for it. However the infomation I now need to submit for said claim is a joke. I even need to send a signed letter from the buyer to state that they havent recieved the package. Order tracking clearly shows the parcel went missing in the Manchester depot....

Hi Paul,

Firstly I'm sorry to hear that you've had a bad experience with Parcel2go.com

We do try hard to ensure that our claims process is fair and that all claims are resolved as qucikly as possible and if possible could I ask you to forward me your order details to [email protected] and I promise I will look into this further for you and get back to you with a response.

I can't promise the answer will be the one you like but I do promise that I will repsond to your complaint.

I look forward to your email.
Kindest Regards
George Iveson
Quality [email protected]