I went to Mexico a few years back before the Hurricane struck. It was a last minute booking, Thursday, then flew out on the Monday. Allocation on arrival, Mexico, never been never read up on it, didn't know where in Mexico it was, hell, we didn't even know what was in Mexico apart from some ruins etc.
Landed in Cancun and met up with the Rep who told us we were not on any list they had for any hotels. After at least an hour waiting we was told we would be going to X resort. We eventualy arrived and was gobsmacked. Awesome place. Needless to say we had a great 10 days even though the Americans flooded in during the last 4 days, must have been a vacation break time!!
When we got back I looked on various trip advisors and hotel review sites and the amount of negative comments about the complex we stayed at was shocking.
Bad food, rude staff, too many kids.. the list goes on.
There was a review posted during the time we was there, probably by someone whos holiday had finsihed before ours and they ranted about everything. I can honestly say they must have stayed at some top hotels in their time because nothing was positive.
I thought it was the best place I have ever been. Everything was amazing, the staff couldnt do enough for you, food top quality, rooms sparkled eveyday. Only downside was a storm for 3 days and the power cut out quite often but a deck of cards sat outside on the balcony with unlimited booze certainly washed away the hours.
I posted a review on one of the sites and rated it very highly. I think Americans have very high standards of places like this one and if they dont meet that mark they rip it to bits. The Americans hardly ever tipped for drinks etc. All inclusive at least tip a dollar for a drink, certainly cheaper than a bar in town etc. I gave the 5 lads n lasses in the bar we drank at every night $20 each on our last night the service they gave us was outstanding and I know how much they are on, its not a lot. Thier faces when we handed the money over made the holiday even better..