How do i get some one english at BT broadband? NON RACIST

Gavin · 14 Apr 2006 at 08:44

Ive made over 16 calls now and keep getting people that dont understand me or i dont understand them!

I got my mac code in february yet they are still charging me for internet acess. One person even said there was no cancellation on the line!

BT gave me the mac for excesive use and i went to ukonline

Anyone help me with this frustrating problem!

All i want is some one english who do i ring?

FunkyT · 14 Apr 2006 at 08:58

This is a common problem with lots of companies today. I know how you feel and not being able to communicate effectively with someone isn't racism!

BT Broadband continued to charge a friend of mine after he migrated to Eclipse.

vanandjuanunited · 14 Apr 2006 at 08:59

How are they charging you. If direct debit - cancel it.

Orifice · 14 Apr 2006 at 09:00

Phone the sales line if they have one, they tend to be uk based. Then just moan and whinge that you dont want to be transferred to india.

4T5 · 14 Apr 2006 at 09:57

About time i heard others doing it.
Just insist that you speak to a person whose native language is English.
Put this way it sounds less racist but basically i don't care what they think as long as i get to speak to someone i can understand.
I state that my money is involved and i will only discuss with someone whose native langauge is English. **** em.
The more people do this the more likely they will maintain some English based call centres.
Surely if as customers we refuse to deal with these fractured English speaking people they now employ then they will have to change there policy.

Richdog · 14 Apr 2006 at 10:00

There is nothing more frustrating than having an important issue to sort out and then being transferred to some bangladeshi call center where communication grinds to a standstill. It often takes 2 or 3 calls to do the task. Aghh.

Baddass · 14 Apr 2006 at 10:05

try 0845 600 7020 (then i think it's * for residential) then opt 1 for sales.....pretty sure they are still UK based

Gavin · 14 Apr 2006 at 18:33

williamw11 said:
How are they charging you. If direct debit - cancel it.

I paid for 1 month that i shouldnt of done and then cancelled it but they keep sending DD forums and letters. I dont want to get any black marks against my name

AS_Platinum · 15 Apr 2006 at 06:49

I've had this problem with bt before too, just say "Put me throught to an english call centre please", they normally do.

Vertigo · 15 Apr 2006 at 09:17

williamw11 said:
How are they charging you. If direct debit - cancel it.

You can go further than that with DD. Tell your bank that they've been charging you erroneously since the cancellation date and you want your money back. The bank should immediately refund the payments into your account and it's up to the payee (BT in the case) to prove you actually owe the money.

Bull · 15 Apr 2006 at 12:29

I ordered BB of BT recently by speaking to a British chap after dialing 150. Hope this helps.

iamgud · 15 Apr 2006 at 17:50

Yeah, it is a total joke we have the Sales depts in the UK but when you need support you phone India. :rolleyes:

Can't resist mentioning Zen is and always will be in the UK for as long as I can imagine.

CurlyWhirly · 15 Apr 2006 at 18:50

iamgud said:
Can't resist mentioning Zen is and always will be in the UK for as long as I can imagine.

That's good news as I plan on migrating to them from AOL whose customer support (which is based in India) is also terrible