I use South Western daily. Since they took over from South West Trains last summer things have gone down hill. I pay 5k a year for my ticket and due to the times I am able to travel due to flexible hours, I can always get a seat. It has become harder in the AM though. When things run to time and work, the service is good and covers good distance for the time on my route. The trouble seems to be that they cannot cope with the slightest issue as everything runs at capacity. When a tiny issue occurs it quickly becomes a "try to avoid using SW at all today". Often it takes all of the next day to recover due to trains out of sequence. The main annoyance is the constant "due to congestion" excuses which contribute to 10 -15 minute delays daily, both ways. Delay repay is awful and broken and unfair. I've looked at getting a motorbike again but it wouldn't be any quicker plus risk, hassle, cba to stay alert for 3 hours a day, wet and cold winters etc.