How do you actually speak to someone at Hermes?

Capodecina
Soldato
Joined
1 Aug 2005
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18,959
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Flatland
I called the number on their website, 0330 808 5456, it just tells me to go to the contact page on their website.

The contact page on their website tells you to call them or use the chat function. After using the chat function on their website, which is automated, it tells me to download their app. I don't have a smartphone.

Is there a way to actually speak to someone?
 
Soldato
Joined
3 Oct 2005
Posts
6,237
Location
England
I tried and failed previously to speak with an actual person. I think in the end I had to message them on Twitter because their online chat wasn't even working. If you have that, or Facebook might be worth trying on there?
 
Soldato
Joined
18 Oct 2012
Posts
8,271
wait, hermes is a centrally controlled organisation? i thought it was the modern day equivalent of just handing parcels to people who look to be travelling in the right direction.
 
Capodecina
Soldato
OP
Joined
1 Aug 2005
Posts
18,959
Location
Flatland
I tried and failed previously to speak with an actual person. I think in the end I had to message them on Twitter because their online chat wasn't even working. If you have that, or Facebook might be worth trying on there?

OK, I'll have to try social media. Thanks a lot for that.

@LiE yes, have another look at the OP.

You don’t have a smartphone? Get with the times

It's a personal choice, my friend. It can be a handicap at times like this, but I'm not going to get one just because I can't download something like a parcel delivery app.
 
Last edited:
Soldato
Joined
20 Oct 2007
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3,433
Location
Sunny Middlesbrough
I had this issue before with a claim about a year ago, after a few days trying the only way I found to get through to a person was to use the "international deliveries" option on their IVR if I remember rightly. This connects you to a UK office. The guy I got was actually rather helpful much to my surprise.
 
Capodecina
Soldato
OP
Joined
1 Aug 2005
Posts
18,959
Location
Flatland
I had this issue before with a claim about a year ago, after a few days trying the only way I found to get through to a person was to use the "international deliveries" option on their IVR if I remember rightly. This connects you to a UK office. The guy I got was actually rather helpful much to my surprise.

Great info, thank you very much.

Much to my surprise though, apparently the item has deliveried.
 
Soldato
Joined
11 Sep 2013
Posts
11,658
wait, hermes is a centrally controlled organisation? i thought it was the modern day equivalent of just handing parcels to people who look to be travelling in the right direction.
They don't just hand them out to anyone, though... Usually it's tall, white-haired blokes with yellow cat eyes and twin longswords on their backs.
 
Associate
Joined
22 Dec 2020
Posts
590
FWIW we have a brilliant local Hermes driver. Called "Tony Curtis". He waves or chats, loves the dog and, if we happen to be out our, neighbour does the necessary.
 
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