How do you get OcUK staff to listen to customer service issues?

ronok · 23 Dec 2009 at 09:27

My package was meant to be delivered on friday, it never was because a PWM fan splitter was out of stock (I never received word of this and it was in stock when I ordered). In any case, on monday I made a thread in the customer service board and I got a reply saying the could remove the cable and ship it the next day. I then said that if that was the only option to proceed with this and yet the whole of yesterday I hear nothing back and the order is still in the warehouse queue.

I guess this is an attempt at getting someone at OcUK to actually notice. I need this order by Christmas and it's beginning to look unlikely.

Has anyone else encountered this kind of thing in the past?

To any staff who may read this, my customer service thread is here:

http://forums.overclockers.co.uk/showthread.php?t=18092884

dl763 · 23 Dec 2009 at 09:29

Have you tried calling them/

Abraham · 23 Dec 2009 at 09:33

http://www.overclockers.co.uk/contact.php

phone or submit a webnote, I'd advise phone seeing as you're going to need it despatched today

z0mbi3 · 23 Dec 2009 at 09:36

I don't get it, if you need it sorting urgently why not just ring instead of waiting on an e-mail or forum post?

knowledge123 · 23 Dec 2009 at 09:40

you need to be proactive, not reactive, posting on a board (and even by email) is a pretty slow method of communication. As many have said you need to phone them and actually discuss your issue with an OcUK staff member.

Marine Iguana · 23 Dec 2009 at 09:43

I have had this problem but didn't waste time on a forum discussing it, phone them and ask they won't bite honest.

HAz · 23 Dec 2009 at 09:46

just phone they sort it out straight away then. Much better than that web note system

ronok · 23 Dec 2009 at 10:03

This issue has been resolved now. I received a reply to both my web note and forum post.

Thank you for sorting the issue out 5UB.