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How have we as a species allowed it to come to this?

Discussion in 'General Discussion' started by Diddums, 11 Apr 2019.

  1. zophiel

    Wise Guy

    Joined: 3 Feb 2006

    Posts: 1,402

    Location: Blackburn - Glastonbury - Portsmouth

    or you could be someone else trying to change the account details of some random person for fraudulent purposes.
  2. thenewoc


    Joined: 9 Mar 2012

    Posts: 8,550

    Location: West Sussex, England

    Lmao there's a few like this, three are pretty bad too. No wonder someone wanted to chin their STB off on here.
  3. StriderX


    Joined: 18 Mar 2008

    Posts: 28,502

    And yet I can do dozens of such things on my bank account via the online systems, why can I do that with a far more important part of life than ****** service companies?

    It’s entirely to force vulnerable people into staying as they either don’t want an argument or feel threatened.
  4. Scort


    Joined: 28 Feb 2006

    Posts: 4,268

    Location: No longer riding an Italian

    Yikes! Sounds horrendous!

    I left Sky recently, thankfully, Vodafone did everything for me, I never had to speak to Sky once - hurrah!
  5. Diddums


    Joined: 24 Oct 2012

    Posts: 21,488

    Location: London

    Yeah, because cancelling someone else's Sky is definitely the end game for fraudulent crooks.

  6. uncle_rufus


    Joined: 14 Mar 2011

    Posts: 5,256

    Haha I cancelled Sky last week as well... they really do try hard... went something like:

    "I'd like to cancel please"

    "Oh we're sorry to hear that, can I ask why?"

    "Well we've basically realised we don't really watch any of the programming anymore. All we watch is ~10 minutes of BBC news each morning and that's about it"

    "Ah right that makes sense. So you don't watch any of the sport channels?"

    "Nope, nothing like that.... as I say we literally just watch the news in the morning and that's it"

    "Not the movies? Do you watch the movie channels?"

    "No. We don't. Just the news"

    "Documentaries? The kids channels?"

    It was painful honestly... still it only took ~20 minutes or so to get it done, but then they had someone call back this week to try and go through it all again with me with the same level of persistence... Eventually I said "look I'm not going to change my mind, unless you want to offer me it all for free" and then they had the cheek to say "okay, well can I help you with anything else?" YOU CALLED ME!!!!
  7. StriderX


    Joined: 18 Mar 2008

    Posts: 28,502

    Why... just deny the reasoning and repeat yourself, why even bother giving reasons?

    Utterly confused by this.
  8. zophiel

    Wise Guy

    Joined: 3 Feb 2006

    Posts: 1,402

    Location: Blackburn - Glastonbury - Portsmouth

    thats not what they said. nothing to do with cancelling and account.

    They were after getting details of an account changed.
  9. uncle_rufus


    Joined: 14 Mar 2011

    Posts: 5,256

    Doesn't hurt to explain why if they're asking... I try to be polite and give them the benefit of the doubt until they start to take the ****... Also I think a part of me finds it funny
  10. Foghorn Leghorn

    Wise Guy

    Joined: 5 Jul 2003

    Posts: 2,456

    Location: Cheshire

    You all seem to have way more patience than me. Email to customer services and direct debit cancelled, 2 minutes tops. If they need to contact me afterwards then they'll write or phone. The only time I call myself is if it's for transferring my mobile number from one provider to another.
  11. StoutMeister


    Joined: 7 Apr 2009

    Posts: 6,830

    Location: Western Seaboard

  12. SickAsAParrot


    Joined: 17 Mar 2011

    Posts: 929

    Location: Stoke, no, wait, Wilmslow

    There's a reason why the music quality is so bad, Tom Scott covered it in one of his Youtube videos,(which I can't search for at work), it isn't the source material it's something to do with how many exchanges it's having to go through or something.
  13. mccarf

    Wise Guy

    Joined: 22 Mar 2012

    Posts: 1,619

    I found this with Three. Cancelled giffgaff online, no hassle and done in no time at all. Cancelled Three and they were absolutely horrible. Took ages, then they passed me from a British call centre to an Indian one where I had to explain the same **** over again. They kept me on the phone for about an hour which is insane imo. It's stupid that I don't have to talk to anyone to setup these services but then to cancel them I have to suddenly talk to somebody. Should become law that if you can buy online, you can cancel online.
  14. Scania


    Joined: 25 Nov 2004

    Posts: 25,088

    Location: On the road....

    Having experience of trying to cancel Sky previously, the last time I needed to cancel I just told them I was going to prison for attempted murder, the advisor couldn’t get me cancelled and off the phone quickly enough! :D

    I’ve recently changed from EE fibre broadband to Virgin Media, I was expecting a deluge of letters and calls once VM started the change over process (I’d kept the same landline number) and just got a letter from EE basically saying “Ok, cheers bye!” Which was a pleasant surprise.
  15. builder22


    Joined: 14 Dec 2005

    Posts: 4,249

    I cancelled Sky through the online chat a few months ago....first attempt it took so long the guy went for his lunch then finished his shift not long after. Eventually managed to cancel but it was another few hours of 20 mins between replies!
  16. Luckystrike123


    Joined: 11 Aug 2011

    Posts: 648

    When we cancelled sky we told them that we were cancelling the TV license too. You could feel the guy's mental gymnastics trying to think up a reason for us not to leave. Pretty easy way to cut down the conversation which I'd recommend to anyone else who's thinking of leaving for good.
  17. StevieP


    Joined: 2 Jan 2004

    Posts: 7,278

    Location: Chesterfield

    We've got a problem with Sky in that my elderly grandfather (95) has Sky and it looks as though he received a call from Sky last August and they managed to get him signed up for all sorts of rubbish that he doesn't want, need or use and he's now tied in until August 2020 unless he's prepared to pay various penalties!

    He obviously got confused during the call and agreed to a lengthy contract with little or no discounts applied! (the salesperson must have thought all of his Christmas's had come at once - full package for 2 years at virtually full price! :mad:)

    Has anyone got any experience of arguing this sort of situation with Sky?
  18. neil_g


    Joined: 9 Dec 2007

    Posts: 10,405

    Location: Hants

    Cancelled an AA insurance policy recently. Took less than 7 mins on the phone but cost me over £27 in fees.. :rolleyes:
  19. SexyGreyFox

    Man of Honour

    Joined: 29 Mar 2003

    Posts: 53,623

    Location: Stoke on Trent

    It's very easy canceling stuff, just tell them you're moving to New Zealand.
  20. Begbie


    Joined: 20 Oct 2004

    Posts: 25,369

    Location: ....

    In future email them, they will cancel and refund you to the date the email was sent.

    Or I used to anyway. But then I wasn't a total jobsworth.