how long from activating a new line to setting up LLU ADSL

GeX · 7 Jan 2010 at 09:58

Howdy

After a lot of fun and games with the post office (avoid avoid avoid) I got a new line put in on Tuesday from BT.

I live in the city centre of Sheffield, there is one exchange for the whole area and I can see it from the roof of my building. According to my post code, it is the exchange my line should be on.

I have chosen to go with O2's LLU ADSL. I just tried to set it up, and was told by the call centre that I can only have O2 access...non LLU.. no ta.

When i check my line on samknows, it reports that I cannot get BB in my area at all - which i suspect is just because the line isn't yet on the database.

Any idea how long I have to wait before I can actually find out what service I can get?? I'm fed up with mobile internet!!

Indy500 · 7 Jan 2010 at 09:59

Took about 5 working days for O2 to set up a working LLU service on my BT line.

GeX · 7 Jan 2010 at 10:01

you mean 5 days from the new line going live to them being able to recognise it, or 5 days after you ordered it to it become activate (i'm asking the first)

Indy500 · 7 Jan 2010 at 10:09

GeX said:
you mean 5 days from the new line going live to them being able to recognise it, or 5 days after you ordered it to it become activate (i'm asking the first)

I was able to order as soon as BT had finished activating the line (it took 4 working days for them to set it up). There weren't any issues with it not being recognised. Maybe you need to chase BT about it?

GeX · 7 Jan 2010 at 10:13

so basically as soon as you got a dial tone, you could setup o2 LLU?

Indy500 · 7 Jan 2010 at 10:22

GeX said:
so basically as soon as you got a dial tone, you could setup o2 LLU?

Yes. Did you check availability at the nearest exchange?

GeX · 7 Jan 2010 at 10:36

no, i've never heard of this problem before.

looks like O2 are out then, who is the next best out of;

http://www.samknows.com/broadband/exchange/SLSF

swinnie · 7 Jan 2010 at 10:42

GeX said:
no, i've never heard of this problem before.

looks like O2 are out then, who is the next best out of;

http://www.samknows.com/broadband/exchange/SLSF

Sky - get their unlimited package, apparently it's really good. "Truely unlimited".

I think I'll head that way soon, as Pipex have put me on a 1MB fixed rate line - it sucks!

wij · 7 Jan 2010 at 11:51

It can actually take up to a couple of weeks for the new line to show up in O2/Be's database for ordering their LLU service on.

Took about a week the last time I had a new line installed, should normally be quicker than that but I would't be too hasty to rush off and just get another provider.

GeX · 7 Jan 2010 at 12:02

According to a big list on a be user groups reports my exchange, SLSF is not taking orders for LLU

Reza86 · 7 Jan 2010 at 12:06

It takes time between BT activating your line and them updating the database for 3rd parties to see the line, normally 24 to 48 hours. At least that is what sky advise.

GeX · 7 Jan 2010 at 12:08

It went live Tuesday, every other LLU provider in the exchange say we're good to go, and a list shows SLSF is at capacity for be / o2

Indy500 · 7 Jan 2010 at 13:01

GeX said:
It went live Tuesday, every other LLU provider in the exchange say we're good to go, and a list shows SLSF is at capacity for be / o2

They usually won't expand capacity until X number of potential customers register their interest.

GeX · 7 Jan 2010 at 14:27

I'll register interest, but tbh I'm not holding much hope. I don't want a place on a network running on the edge.

Il just keep my new o2 router and go elsewhere!