HP/Switch Warranty cover damage?

Armageus · 10 Aug 2015 at 10:13

Just a quick one - does anyone know whether the Warranty on HP switches covers accidental damage?

Came into the office this morning to find our Comm's cabinet had fallen from the wall (guessing the toggle bolts whoever mounted it with weren't good enough), and the switch mounted within the cabinet has 2 bent rack ears (easily straightened / replaced), but the power connector has been pushed backwards at an angle back into the casing.

Switch still works and if it was for home use I would have no problems with it, but in a work environment so health and safety potentially comes into it and for my peace of mind have decided it is not fit for use as is.

Model in question is a 3COM Officeconnect 3CDSG10PWR. I know in the past HP have been really good with replacing old 3COM kit that had "lifetime warranty" (normally with the equivalent current HP Model), but that is normally only for faults - not sure if they will replace damaged kit.

Just wondering if anyone has any experience with HP warranties and damage?

Ethan62 · 10 Aug 2015 at 12:02

No harm in trying but the Limited lifetime warranty won't cover this kind of damage.

Worse they can say is no.

Caged · 10 Aug 2015 at 13:44

This is an insurance job and not a warranty claim.

Armageus · 10 Aug 2015 at 13:52

Caged said:
This is an insurance job and not a warranty claim.

Have ordered a new HP to replace it which will be here tomorrow, have no idea what hoops I would have to jump through to try and claim via Work insurance, but unlikely to be worth the £200 the replacement has cost.

As soon as the replacement is here, I will try HP support anyway, as even if it costs a small amount to repair/replace, then will be worth keeping as a spare.

traveyb · 10 Aug 2015 at 17:00

No harm in trying it on with the warranty, never know they might be fine with it!

Caged · 10 Aug 2015 at 21:41

It's an advance replacement warranty anyway, so you get the new one before HP get to see the old one. However, they may bill you RRP when they get a smashed switch back.

Steveocee · 11 Aug 2015 at 05:22

Armageus said:
Have ordered a new HP to replace it which will be here tomorrow, have no idea what hoops I would have to jump through to try and claim via Work insurance, but unlikely to be worth the £200 the replacement has cost.

As soon as the replacement is here, I will try HP support anyway, as even if it costs a small amount to repair/replace, then will be worth keeping as a spare.

Once the replacement is in place, can YOU not have a look at opening the broken switch to see if you could fix it? I highly doubt accidental damage would be covered under warranty (think like crashing your car) so if it's not going to be covered then there is no harm whipping the cover off, you may be able to straighten it out yourself.

-or-

For a real "blame culture" response, go shout at the people who put the rack on the wall and make them pay for a replacement.